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Customer Quality Service Engineer

苏州 8-10万/年

楼氏电子(苏州)有限公司

该公司所有职位

外资(欧美)   |  1000-5000人   |  电子技术/半导体/集成电路

3-4年经验 大专 招1人 01-18发布
电子科学与技术 声学

五险一金 补充医疗保险 免费班车 员工旅游 交通补贴 餐饮补贴 年终奖金 定期体检 专业培训

职位信息

1. Job summary
Provide on-site service to customers regarding product quality issues and customer application concerns. Initiative to understand customer needs and proactive involvement on customer application to support customer’s success. Help in collecting relevant information regarding product quality and reliability performance at customer side, understanding the performance trends at customer side. Delight customers through driving continuous improvement internally and providing prompt and professional customer quality support. Analyze and test the customer returns, make sure to deal with urgent case timely.

2. Duties and Responsibilities
1. Actively working as customer main contact interface for all quality relative issues to provide prompt response /service to customers.
2. Give customer products application suggestions/solution to image customer value-added service.
3. Build good relationship with customer in China acting an aspect to customer.
4. Analyze and test the customer returns, and issue reports.
5. Maintenance and management of test equipments.
6. Organize quality meetings with the customer and publish the meeting minutes and follow up on quality issues brought up during quality meetings
7. Set up new equipment and testing.
8. Monitor Global Warranty Credit paid to customers and publish reports.
9. Any other assignments from manager.

3. Job Specifications:
Basic requirements
1. Degree or diploma holder with electronic or acoustic.
2. 2 years or above of experience on Quality or customer service like CQE or relevant is preferred.
3. Ability to communicate in English fluently, including listening, spoken and written.
4. Strongly coordinate and communicate, and with excellent teamwork.
5. Faithfully, and protect any confidential information with good sense.
6. Some knowledge of ISO9000, and experienced of quality insurance.
7. With experienced on Word, Excel, Power point and Outlook etc.

Professional requirements
1. Understand well on the theory of test equipments, and skilled in maintenance and management.
2. Good understanding on the theory, structure, process and the testing procedures of products.
3. Ability to analyze the products regarding the failure appearance.
4. Ability to work fully proficient and independently; self-directed and motivated; customer oriented.
5. Skilled on the equipment set up.
6. Able to communicate well and interact with the customers and factories.

职能类别: 质量管理/测试工程师(QA/QC工程师)

联系方式

上班地址:苏州相城经济开发区春兴路20号

地图

公司信息

楼氏电子(苏州)有限公司是在苏州工业园区投资建厂最早的美国独资企业之一,总部位于芝加哥,自1996年开业以来生产经营得到了飞速的发展,现已有同仁约2500名,楼氏苏州已成为楼氏全球最大的生产基地和战略发展中心,独特而专业的声学技术使我们的超微型声电转换器及语音识别产品广泛应用于助听器、手机和手提电脑等各类产品,并且多年来保持着世界一流领先地位。公司因扩产从海外引进新项目,需增聘一批有才华,有能力,有责任心,有团队精神的高素质人才加盟楼氏,公司将为优秀的人才提供优厚的薪资待遇和海外培训机会。

请将简历发至keshr@knowles.com(注:请用英文标题,不要使用RAR文件)

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