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招聘信息 | 企业服务


宁波海运客户服务-BU Ocean Freight Customer Service

宁波 4.5-6千/月



外资(欧美)   |  50-150人   |  交通/运输/物流

无工作经验 大专 招1人 01-09发布

五险一金 补充医疗保险 餐饮补贴 定期体检


中文口头沟通能力好, 以客户为导向的服务意识强

Purpose of Position

Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.


1.To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
2.Prepare arrangement for clearance and delivery.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.

1.To follow up on Routing / Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
2.Execute bookings and delivery/pick-up arrangement.
3.Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties
1.Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.
2.Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.
3.Check and verify correctness of received shipping and clearance documents.
4.Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
5.Ensure correct physical file content before handover to Document Processing.
6.Calculate and register Estimated Gross Profit (EGP).
7.Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.
8.Update relevant internal/external application(s).
9.Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.
10.Carry out improvement / changes on procedures and systems as proposed by supervisors.
11.Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
12.Feedback pre-claim details and status to customers.
13.To take up additional tasks as assigned.
14.Back up for other team members when necessary.

Authority to decide

1.Making decisions in view of IMS processes.
2.Taking actions in view of operational excellence.
3.Exception handling ONLY after consulting with Document Processing Supervisor.

Requirements & Skills

Functional requirements
1.Excellent and thorough knowledge of Air/ Sea Export and Air / Sea Import.
2.Operational know-how (Customer Service and Document Processing)
3.Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.
4.Comprehensive understanding of PA systems functionality.
5.Proficient in basic IT Tools.

Personality trait
1.System (Internal) focused
2.Able to work in a diverse environment and cultures
3.Communication & Interpersonal skills

Work experience
1.Industry experience (〉2 years)
2.Language skills: Fluent in local language and English.
3.Good interpersonal and communication skills.
4.Ability to communicate effectively, both orally and in writing.

职能类别: 船务/空运陆运操作





Panalpina World Transport (China) Ltd Ningbo Branch
简 介:Panalpina,one of the world''s leading providers of forwarding and logistics services, specializes in intercontinental air freight and seafreigth consignments and the associate supply-chain management solutions. Thanks to it''s worldwide network and highly developed IT systems,Panalpina provides globally integrated door to door forwarding solutions tailored to its clients individual needs. Panalpina operates a global network with 480 baranches in 74 countries, and uses agents in an additonal 62 countries. The country employs 12,000 people worldwide. You can find more about Panalpina at our website.
Apply by e-mail: niki.guo@panalpina.com
联系方式:niki.guo@panalpina.com 郭小姐