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外贸英语客服/跨进电商客服 美幻(上海)电子商务有限公司 上海-闵行区 5-8千/月 02-20

学历要求:大专|工作经验:|公司性质:民营公司|公司规模:50-150人

岗位职责:1. 每日处理网站订单,根据订单打印发货单,检查订单配货信息,维护账户表现和客户评价。2. 每天跟踪账户表现,第一时间处理账户中的投诉case和客户争议,中差评的回复和移除,对各项BBE指标分析进行分析,提出改善方案,保持账户稳定。3. 能主动学习和了解各种新产品和产品知识来服务顾客,专业答复产品售前咨询。4. 客户邮件回复,客户异议处理,售前和售后客服及客户关系维护。5. 处理客户投诉、争议订单和退款,合理安排退款,换货。6. 及时反馈客户争议和客户意见,跟踪产品质量改进和产品信息更新。7、按时完成上级交办的其他任务,配合团队其他同事达成公司既定目标。任职要求:1.熟悉计算机基本操作2.英语水平4级以上,熟练掌握英语书写和沟通技巧。3.协调和沟通能力强,有一定数据分析能力,能根据各种数据的变化监控和分析电子商务运营状态和问题。4.有ebay 或Amazon等电子商务平台工作经验者优先5.20-30岁左右,诚实可信,仔细认真,具有较强的协调沟通及执行能力6.工作细心,勤学好问,做事勤奋,遵守公司纪律,工作稳定,服从安排,有较强的责任心,抗压力强,应对快速敏锐。工作时间:做六休一,每天工作时间8:30-17:30,午休一小时,周六4点钟下班,提供工作午餐。联系方式:18049836930

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大客户代表 上海丽兹行房地产经纪有限公司 上海-普陀区 7-9千/月 02-20

学历要求:本科|工作经验:无工作|公司性质:民营公司|公司规模:1000-5000人

上海丽兹行与净资产3000万以上的高净值客户面对面协商一个可以让各行业成功人士、投资人、企业家、明星住进你推荐成交的房产里的机会这是一个帮助你积累高端人脉,开拓视野的优秀平台岗位要求:1.21-35周岁,统招二本及以上;2.具有良好的亲和力、理解能力、逻辑协调和沟通能力;积极乐观开朗,为人诚实守信,工作积极主动,注重团队合作;3.愿意服务于高端客户,并且通过与高端客户面对面沟通有意愿提升自己的综合能力;愿意参加公益活动,具有爱心和感恩之心;岗位职责:1.新员工入职,熟悉了解产品信息(所在高端楼盘项目+金融产品等);.详细了解客户的核心诉求,精准匹配合适的产品信息;2.与客户面对面沟通,通过Ipad、豪宅APP、楼盘字典等营销工具前期介绍产品信息,带客户看房、讲盘,通过市场数据分析,进行磋商、谈判,促成产品成交等;心动不如行动,快来加入我们吧!没接触过?没关系!给自己一个接触新领域的机会!一对一师徒辅导,和专业的带薪培训可以帮你快速成长为行业精英!多拿一个offer,提升你的自我价值感, 让自己多一个选择!联系方式:HR 曹丽娟18717939468简历请投递至:lijuan_landzsh@163.com面试地址-上海浦东新区浦电路577号平安财富大厦东楼107工作地点就近分配。(面试时需提供:个人纸制简历一份,个人毕业证复印件一份)详情咨询公司官网:www.lizihang.com

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房地产客服经理 深圳市美家美网络信息有限公司上海分公司 上海-静安区 0.8-1万/月 02-20

学历要求:|工作经验:|公司性质:民营公司|公司规模:50-150人

工作内容:1、专业知识与技能:市场营销、商业、房地产、建筑行业,有1年以上营销工作经验;2、技巧性的、有计划的做好客服管理工作;3、有计划的安排客服部的各项工作;4、查询客户征信;5、审验贷款资料;6、负责组织和实施客户资料整合工作,包括客户资料数据库的建立与维护,客户档案的建立和保管、客户信息的利用与开发;7、有大型综合建筑项目销售和推广经验者者优先考虑。工作要求:1、工作严谨、细致、耐心的工作作风,坚持公司销售管理原则;2、出色的协调/沟通能力,具有较强的客户关系处理能力;3、熟练操作电脑,具有一定的外语水平;4、教育水平:大专及本科以上学历。

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商务拓展经理(战略大客户) 美团点评 上海 1.5-2万/月 02-20

学历要求:大专|工作经验:|公司性质:合资|公司规模:10000人以上

岗位职责1、负责公司餐饮类目战略级客户的商务合作与商务谈判;2、按照客户划分进行客户全方位的跟进与沟通,深度挖掘客户需求,提供包含广告+交易的全案营销服务;3、分析客户需求,制定可落地的方案及策略;4、跨部门合作,完成售前准备、提案、上线及总结回顾;5、深化客户关系,提高客户的满意度   任职要求1、本科以上学历;2、优秀的大客户服务意识,且具备良好的学习能力和自我驱动力;3、对互联网产品、消费者心态、竞争对手在内的市场营销策略和广告策略、媒体策略有一定了解;4、积极、自信、理解能力强,思维活跃,逻辑能力强,优秀的口头表达能力和沟通技巧,清晰的职业规划;5、敬业、专业,具有开拓精神和团队协作精神,能承受较大压力6、有餐饮品牌客户的客户服务经验/4A广告公司工作经验/英语口语流利者优先

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CRM经理/客户关系经理(上海) 益辉科技(中国)有限公司 上海 0.8-1万/月 02-20

学历要求:本科|工作经验:3-4年|公司性质:合资|公司规模:500-1000人

职位描述: 1.根据公司经营目标和战略,制定中长期会员策略、发展规划; 2.推动增加有效会员数量、会员粘性、重复购买率和会员消费金额等指标的提升; 3.和CRM供应商保持紧密沟通,确保按照合同约定,提交高质量的报表和各类分析,推行会员精准营销; 4.和地区销售市场团队保持紧密沟通,推动CRM项目在全国范围内的顺利开展; 5.制定年度CRM预算,并跟踪其执行; 6.制定和持续完善客户关系工作相关的管理规范,和标准操作流程; 7.擅于和CRM供应商的沟通,最大化CRM项目的贡献度; 岗位要求: 1.本科以上学历,主修市场营销相关专业; 2.快速消费品行业,三年以上客户关系管理经验;化妆品行业优先; 3.敏锐的市场分析,数字挖掘和分析能力; 4.良好的协调、沟通、领导能力; 5.良好的团队合作精神,能在压力下完成目标,能够自我激励并富有创造力;

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客服经理 上海依蝶雅化妆品股份有限公司 上海-虹口区 0.8-1.5万/月 02-20

学历要求:本科|工作经验:3-4年|公司性质:民营公司|公司规模:150-500人

岗位职责:1、根据公司发展战略,形成客服中心规划,制定客服中心工作计划;2、建立、修订和完善客服中心管理规章制度和规范流程,统筹流程落实工作,增强客户购物全程良好体验感;3、立足公司发展需要,统筹跨部门对接及流程落实;4、设计部门人员组成结构,组建客服中心团队;5、形成客服发展机制,全面落实选、育、留、任的客服人员的发展;6、协助COO推动组织变革。岗位要求:1、 3年20人以上团队客服管理工作经验,全日制本科及以上学历;2、 丰富的客户服务专业知识,熟悉客户关系管理原则和方法;3、熟悉客户投诉的处理的办法和技巧;4、优秀的团队建设和管理能力,良好的沟通能力和协调能力;5、愿意接受挑战,善于应对各种环境,具备良好的抗压能力。

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知名外企招聘客服主管(公司直签) 万宝盛华企业管理咨询(上海)有限公司 上海-长宁区 0.8-1万/月 02-20

学历要求:大专|工作经验:5-7年|公司性质:外资(欧美)|公司规模:10000人以上

Responsibilities: ? Sort Operations email folders and assign staff to tasks in line with the company SOPs.o Confirm bookings from allotment and framed free sale.o Clear pending bookings which do not have a supplier reference.o Process on request bookings.o Close cancelled bookings.o Provide alternate accommodation for denied bookings.o Respond within SLA to all customer requests.o Promote the online system.? Monitor denied bookings and ensure alternates are offered by the team.? Identify and resolve system errors and limitations and where necessary, liaise with hotels and suppliers to resolve booking issues. ? Liaise with Sales and Product teams to resolve customer issues in line with the company policy in order to retain and convert business.? Resolve urgent hotelier and agent issues escalated from the team as well as resolve rate issues that arise.? Mentor new joiners on the job; on connects system; on how to handle phone calls and emails and resolving issues.

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客服部主管/经理 康存数据服务(上海)有限公司 上海-宝山区 0.6-1万/月 02-20

学历要求:大专|工作经验:2年|公司性质:民营公司|公司规模:50-150人

岗位职责:1、协助客服中心总经理完成对客户服务中心工作的各项服务项目的运作;2、完成公司下达的各项业务项目,加强与服务商家、产品商家、消费者之前的沟通,处理服务过程中的业务咨询、办理、投诉建议、预付卡保险等事宜;3、负责全国市场对使用九百岁平台的商家、消费者、从业者的档案建立;4、负责管理、安排本部门的各项工作,及与各地子公司客服之间的联动机制,如售前、售后、投诉、客户维护等方面;5、负责对健康服务商城中一旦发生商家跑路、关闭、预付卡保险启动后的理赔流程、商家被平台清退后,相关保证金的问题;6、协调处理总公司客服与各子公司客服的业务联动机制;7、处理各地商家、消费者、从业者投诉并将无法处理的投诉转交给对应责任部门并上报至客户服务中心总经理;8、具体落实客户服务中心的培训机制,并对客服主管、专员的考核进行分数汇总;9、监督公司及下属各子公司客服工作日常KPI考核,并将各地汇总的KPI做成月度表上报至客户服务中心总经理;岗位要求:1、学历:本科及以上学历;2、年龄:25-35周岁,特别优秀者可适当放宽条件;3、专业:不限,市场营销、金融、计算机、行政、人力资源等专业优先;4、工作经验:一年以上电商行业工作经验,熟悉健康服务业O2O经营模式,有400客服工作经验优先;5、技能:熟练使用word\excel\ppt等办公软件;6、基本能力:较强的沟通、应变、分析、总结、协调、执行、培训、学习能力,能适应调休工作制。

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项目客服主管 远洋地产(上海)有限公司 上海-浦东新区 1.5-2万/月 02-20

学历要求:本科|工作经验:2年|公司性质:外资(欧美)|公司规模:50-150人

岗位职责:1、负责房地产项目销售现场签约、办证、交楼等售后管理工作;2、负责销售过程中客户投诉处理;3、负责项目入住前准备、风险排查与投诉处理工作。、4、负责公司客户关系维护、管理及消费者满意度跟踪及分析工作;5、负责客服团队的日常管理;6、完成上级交代的其他工作。岗位要求:1、本科及以上学历,有相关房地产开发公司客服专员相关工作经验,有项目交付经验;2、沟通表达能力好,亲和力强;3、具有良好的抗压能力及服务意识。4、具有片区项目客服经理经验优先,前期需要在惠南项目上工作,后期可拓展至上海分中心其他项目,需要一定多项目管控能力。

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商务经理(物联网软件) 潘大硬件云 上海-静安区 1-1.5万/月 02-20

学历要求:|工作经验:1年|公司性质:民营公司|公司规模:少于50人

基于公司整体战略,规划相关行业客户拓展路线图 整合公司资源,建立和维系客户关系,提高成单效率拓展公司资源,与行业中知名物联网上下游企业伙伴(生产商、芯片模组厂、方案商等)展开合作,并进行商务谈判与项目管理基于互联网和物联网的发展,利用自身专业优势,规划智能硬件生态系统和产业合作模式创新,并推进落地良好的亲和力,对工作充满热情,善于突破行业管理要求在知名IT企业、芯片企业或者云服务企业有资深的BD和产品领域工作背景有一年以上的物联网行业从业经验对商务运营工作有深刻,具备较强的数据采集和能力,能够及时对运营策略进行优化-优秀的沟通和文字表达能力乐观积极,善于学习,自身对互联网新生事物(产品技术/设备/软件/商业模式)有浓厚兴趣

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盒马鲜生-客服师傅(搜乐城店) 上海盒马网络科技有限公司 上海-虹口区 3-4.5千/月 02-20

学历要求:大专|工作经验:3-4年|公司性质:民营公司|公司规模:500-1000人

工作职责:1.维持良好的服务秩序,提供优质的顾客服务2.注重部门礼仪礼貌,提供公司良好的外部形象3.做好顾客投诉的接待工作4.检查指导员工的客服工作流程,确保服务质量 5.以身作则倡导“顾客至上”的经营理念 6.严格贯彻执行服务流程和服务标准,并安排实施检查 7.指导赠品发放、顾客存包和退换货工作标准化作业8.制定员工排班表,严格控管人事成本负责安排超市快讯的发放与追踪9.精确,仔细,务实,开朗,乐观,热情,有毅力10.有大卖场经验者优先                盒马给你的福利:1、法定假日上班享受三倍加班工资2、15天/饭贴3、通过试用期可报销办理健康证的费用4、根据工作年限不同享受带薪年假5-10天5、推荐朋友入职盒马可根据录用职位享受200-2000的内推奖金6、不定期的激励+各种节日员工活动7、盒马大学完善的培训体系8、内部竞聘制,1年内13家店的管理层晋升机会

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密室逃脱/侦探剧客户维护与拓展 上海星图文化传播有限公司 上海-虹口区 6-8千/月 02-20

学历要求:|工作经验:|公司性质:民营公司|公司规模:少于50人

如果你有热情,如果你有梦想,如果你够潮够嗨,欢迎加入我们~~!岗位职责:1、负责魔魔岛密室逃脱、侦探剧的客户拓展2、负责客户维护任职要求:1、热情大方,积极主动,喜欢交朋友,有良好且广泛的人脉圈子2、有客户拓展及维护的相关经验者优先

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CRM(高级客户关系管理员) 上海微谱化工技术服务有限公司 上海-杨浦区 10-15万/年 02-20

学历要求:本科|工作经验:1年|公司性质:民营公司|公司规模:500-1000人

(1)、将被动资源中的商机转化为订单,通过提供最合适的技术解决方案为客户创造价值;(2)、跟踪被动资源中的潜在客户(非即时商机)及未成交商机,使其转化为订单;(3)、完成下单及跟单,确保客户的需求被正确传递和合理满足;协同技术与技服团队保障客户对服务的满意度,并在此过程中不断提升销售自身的技术素养;(4)、维护已成交客户,挖掘新的需求与订单,持续为客户创造价值;(5)、发现潜在客户和成交客户中的大客户,与KA团队协作,开拓、维护此类大客户/潜力大客户;(6)、及时、准确反馈被动资源信息,定期反馈被动资源和成交客户中新的行业需求和业务增长点;(7)、完成上级交予的其他任务。职位要求:专业知识(学历、专业与培训经历)(1)大化工行业,分析化学或高分子材料优先考虑。(2)本科及硕士以上学历,硕士优先考虑。工作经验(年限,级别,专业)(1)1-3年化工行业销售或第三方检测销售工作经验优先;(2)有胶粘剂、油墨、涂料理化性能分析检测经验优先。

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客户经理/客户代表(双休、五险一金) TC GROUP LIMITED 上海-浦东新区 4.5-6千/月 02-20

学历要求:大专|工作经验:1年|公司性质:外资(非欧美)|公司规模:50-150人

工作内容:1.有效挖掘市场信息,并及时拓展;2.发掘有潜力的商业合作伙伴,积极有效的进行对外商务拓展工作,寻求合作;3.策划与设计市场拓展方案,组织各项市场推广活动;4.协助市场主管处理日常市场工作和部门内务,以及按时完成上级交待的任务;5.协助市场主管进行业务拓展和客户关系维护;6.完成领导交办的其他工作。岗位要求:1、须有一年以上工作经验;2、大专以上学历,专业不限,金融、营销、法律专业最优;3、熟练掌握各类办公软件;4、具备良好的文字功底和优秀的表达能力;5、性格开朗、思路清晰、踏实稳健、工作态度严谨,对市场发展变化有洞察力,领悟能力强;6、有良好的沟通能力,执行力强,既能独挡一面又要具备团队合作精神。工作时间:5天8小时,周末双休!薪资福利待遇:1.当月薪资构成:底薪(基本工资+职位津贴+在岗补助)+高额提成;2.带薪培训,当月薪资于当月最后一个工作日发放,不压薪资;3.享受标准五险一金(养老保险、医疗保险、工伤保险、失业保险、生育保险、住房公积金);4.转正可享受员工生日带薪休假,以及每月1天带薪病假;5.工作满一年有5天带薪年假(入职满相应年限,公司给予额外奖励);6.公司实行5天8小时工作制,法定节假日均放假;7.公司每年定期举行大型集体活动,如:春节晚会、年度户外拓展等。8.公司关注员工发展,为每个层级的员工制定发展规划,透明、公正、公开的考核制度,可以让您的职业规划更加清晰。简历请附近照,谢谢!

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Customer Support 丹马士环球物流(上海)有限公司 上海 6-8千/月 02-20

学历要求:本科|工作经验:3-4年|公司性质:外资(欧美)|公司规模:10000人以上

High level Position PurposeDrive new business development and customer satisfaction with the allocated portfolio of non-controlled shippers/consignees across all products, thereby creating stickiness and new controlled business. Deliver sales targets with focus on VAS and standard forwarding products plus identify and hand over larger and more sophisticated business development opportunities (such as WND and SCM services) to the commercial office manager for qualification and resourcing. Support customer service offices to deliver education and second-to-none service levels and thereby position the customer support function as a unique differentiator for Damco. Facilitate origin/destination visits by the overseas controlled customer.EnvironmentWith the function reporting to the Head of Customer Support SGH CO , the Customer Support is responsible for both sales and customer service related tasks.Responsibilities for the position? Manage local relationship with the existing assigned shippers/consignees to ensure these are well maintained. Expand the network to the related departments in the shippers’ organization to maximize the total growth potential for Ocean, Air, SCM and VAS business.? Develop relationship with the new shippers/consignees in connection with the new client implementation.? Continuously explore the business development opportunities by offering the right Damco product and services with the proper value proposition.? Independently drive sales target with the full range of Damco product and service offerings, in line with the NAS regional/local business strategies and growth plans (for example the VAS LSS Landside Services CM1 target).? Transfer the solution type of sales leads to the Commercial Office Manager for qualification and resourcing (incl. potentially handing them over to Strategic Sales and/or Key Account Management team).? Support customer service offices by conducting local workshops and education sessions for shippers. Facilitate customer origin and destination visits to make sure these are well arranged, especially at the locations where Damco do not have a CSO.? Continue to drive service excellence by focusing on the relevant client specific KPIs and vendor compliance performance.? Involve in customer service / operational issue resolution when same requires face to face communication, including ad hoc requirement to assist CSOs in issue resolution when same cannot be achieved via phone.? Support Finance relating to overdue AR.? Be the local prime mover on shipper education for projects related to systems and new procedures, e.g. Damco Shipper Portal, 10+2 etc.? Support development of new Damco service offerings by regularly sharing the new business requirements with the relevant product teams (Ocean, Air, SCM and VAS).Requirements? 3-5 years of logistics industry experience with the strong understanding of the local practices? Strong commercial awareness with a passion for business development, customer satisfaction and service excellence? Business acumen across all Damco service offerings and the ability to link the right product with the specific business development opportunity? Strong interpersonal and communication skills? Strong drive, initiative and engagement to achieve ambitious sales targets? Team player with proven ability to work under pressure? Ability to balance operational priorities with commercial imperatives.? Ability to organize events to continuously improve shipper relationship via workshop, origin/destination visit and meeting with local Damco teams etc.? Preferably experience from sales and marketing? Preferably experience from sourcing of service and/or goodsThe companyDamco is one of the world’s leading third party logistics providers specialising in customised freight forwarding and supply chain solutions. The company has 11,300 employees in over 300 offices across 90 countries and representation in a further 30 countries. DAMCO was established in 1977 under the name of Mercantile and is today a top 10 global, recognized, and leading logistics provider, serving customers all over the globe. The company offers customized and integrated solutions from single shipments to supply chain management solutions:? Supply chain management (SCM)? Warehousing and distribution (WND)? Value Added Services (VAS)? Ocean freight (OCE)? Air freight (AIR)DAMCO is part of the Maersk Group www.damco.com

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区域投资顾问经理(10018308) 宜信卓越财富投资管理(北京)有限公司 上海 2.5-3万/月 02-20

学历要求:本科|工作经验:5-7年|公司性质:合资|公司规模:10000人以上

1. 金融创新类产品的研究;2. 高净;值客户的沟通与协助关单;3. 负责投资咨询,产品分析与讲解,高净值客户的协助商谈和关单;4. 负责PC/CRM创新类产品及金融市场研究培训,提升PC/CRM的整体水平和专业度,确保所有PC/CRM对金融产品特别是创新类金融产品的应知、应会、应用;5. 负责客户开放日的讲解工作。任职要求:1. 本科以上学历,经济、金融、管理类专业;2. 持有金融理财师(AFP)/国际金融理财师(CFP)/国家理财规划师(CHFP)证书或通过特许金融分析师(CFA)2级考试的优先;3. 银行、证券、基金、信托、第三方理财等金融机构从事金融产品研究与培训、财富管理、投资咨询分析、产品供应商/融资项目寻找及对接等经验。

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Resident Engineer of GEM/SGM/GM 大陆汽车投资(上海)有限公司 上海 02-20

学历要求:|工作经验:|公司性质:外资(欧美)|公司规模:10000人以上

"Customer interface of South OEMs projects. Working closely with customer's engineering, quality and logistic for the purpose of smooth project launch and customer satisfaction.South OEMs:Shang VWSAIC MotorSGM WulingGeelyDongfeng Motor"Reports to C-OEM customer centerProject Manager, Project Group Manager, C-OEM Customer Center Head, OSIS segment Head, OSIS R&D China Domain leaders, QM BU and QM plant.OEMs and Teir1 CustomerManaging Customer "-Familiar with customer organization chart and working location.-Familiar with customer procedure in engineering, quality and logistic,etc."              Managing Project "-Represent customer’s position when communicating with the project team.-Facilitate PM on project development open items tracking and solving."On Site Support "- On site support of customer vehicle crash and misuse test, fixing or collecting the detected issues.-On site support of customer special vehicle parameter programming.-On site support of customer project special documents signature flow.-On site support of customer Pop-up emergency issue."*

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TCS Customer Relation Representative 大陆马牌轮胎贸易(上海)有限公司 上海 02-20

学历要求:|工作经验:|公司性质:外资(欧美)|公司规模:150-500人

? Receive and record complaints through telephone(hotline),Email (Lotus)or Website registration? Filter incoming complaints (basic / complex) and forward complex cases to Technical Service Engineers? Deal with basic complaint cases independently (based on instructions from TCS Manager)? Follow-up open complaint cases and ensure timely and friendly customer feedback? Evaluate complaint handling performance by using KPI? Receive inquires through telephone( hotline),Email(Lotus) or Website page? Answer the technical inquiries according to Q&A, or address unknown inquiries to TCS Manager, or Product Manager? Add the new Q&A to the database; Maintain it continuously? Follow-up open inquires and ensure timely and friendly customer feedback? Support supervisor/manager for kinds of product analyzing report? Receive inquires through telephone( hotline),Email(Lotus) or Website page? Answer the inquiries according to Q&A, or address unknown inquiries to relevant department manager (e.g. Sales, MDM, Marketing)? Add the new Q&A to the database; Maintain it continuously? Follow-up on open inquires and ensure timely and friendly customer feedback? Do Initiative coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems (compensation calculation etc)? Ensure the necessary corrective actions taken in accordance with serving standards? Offer training and supporting service to the relevant department? Deal with problems independently with internal and external channel? Improve the customer service level by using the experience and initiative thinking? Support supervisor/manager any unmet customer needs? Play a significant role to add value for customer service? Optimize relevant customer service process during working?College degree or above ; Major in Business or Engineering or other relevant major ; CET-6;?1 year relevant working experience or above ; Call center experience is preferred; Have good communication skills; Have interest in tire industry?Fluent mandarin and basic English communication is required. Good in English an Cantonese is preferred.

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Assistant Customer Analytics & Customer Relationship Management Manager Retail Banking & Wealth Mana 汇丰银行(中国)有限公司 上海 02-20

学历要求:本科|工作经验:3-4年|公司性质:外资(欧美)|公司规模:5000-10000人

DescriptionRetail Banking and Wealth Management (RBWM)Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.We are currently seeking an experienced professional to join our team.In this role, you will:'The role reports into the Head of Customer Value Management for RBWM HBCN. The role has direct responsibility for ensuring the delivery of an effective Customer Relationship Management (CRM) function and high quality analytical output. The role holder is responsible for driving enhancements to the customer experience and delivering increased sales, retention and deepening of the customer relationship.The role is responsible for the management of all customer information and provision of analytical support for customer initiatives (e.g. campaigns) and to support all RBWM activities in areas of Proposition and Product Management. The individual is also expected to identify key trends that arise from the analysis of customer data and work with other areas in CVM to ensure they are planned into BAU activity where appropriate.The role is also accountable for driving additional activity based on customer information to enhance the customer experience in conjunction with the Heads of Customer Experience and Customer Relations. This encompasses but is not limited to developing scripts, cutting lists and allocating leads to the most appropriate channel, where this has not been covered by the Region.•Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial marketsQualificationsTo be successful in the role, you should meet the following requirements:• Minimum of 4 years proven and progressive marketing/CRM/Analytics experience or equivalent.• Minimum of a bachelor’s degree in marketing, business, related field or equivalent experience.• Strong knowledge of the customer service concept and its impact on customer relationships.• Proven track record of communicating effectively within the organization and with customer groups.• Strong managerial, analytical, communications, lateral thinking, influencing and interpersonal skills.• Ability to work in a team-oriented environment and effectively communicate across various business lines at different levels within the organization.• Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.• Strong ability to credibly interact with senior management.You’ll achieve more at HSBC.www.hsbc.com.cn/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCHXI.Issued by HSBC Bank (China) Company Limited

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粤语客户经理Account Manager-Cantonese 美银宝网络信息服务(上海)有限公司 上海-浦东新区 1-1.5万/月 02-20

学历要求:本科|工作经验:|公司性质:外资(欧美)|公司规模:10000人以上

JOB TITLE: Account Manager-Cantonese 粤语客户经理职位概述粤语客户经理是与企业客户沟通的重要桥梁,负责合约期内企业客户账户的运营。依据客户的业务状况、发展策略,与客户积极讨论,协助客户达到利润目标。粤语客户经理应充分了解企业客户的需求,提供PayPal产品资讯,为客户的重要操作提供支持服务。粤语客户经理应向现有PayPal客户提出改进建议,或向拥有其他业务的客户推荐PayPal,从而提高PayPal客户总支付量。粤语客户经理是PayPal商户支持团队的基本组成部分,是与150个中小型企业客户沟通的桥梁。该职位工作地点在上海,负责中小型企业。I.POSITION OVERVIEWAs an Account Manager-Cantonese, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Account Manager strives to be the focal point of knowledge about the merchants within the portfolio. This position is the merchant’s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant.The Account Manager position is a fundamental component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 150 SMB merchants.II.CORE DUTIESWorking with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)Working directly with merchants on the phone or via email to address and resolve merchant questions, concerns and issues. (30%)Working with other departments to address and resolve merchant questions, concerns and issues. (15%)Researching and problem solving in order to resolve merchant questions, concerns and issues. (10%)Industry and product related continual learning (5%)III.JOB REQUIREMENTSFluent in English and CantoneseBachelor’s Degree or equivalent work experienceExcellent organizational, communication (written and oral), and interpersonal skills.Self-motivated, target driven independent workerSkill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired resultsExcellent Customer Relationship skillsStrong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)At PayPal, we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution, processing almost 11.6 million payments for our customers per day. PayPal gives people better ways to connect to their money and to each other, helping them send money without sharing financial information and with the flexibility to pay using their PayPal account balances, bank accounts, PayPal Credit and credit cards. With our 165 million active customer accounts, we have created an open and secure payments ecosystem people and businesses choose to securely transact with each other online, in stores and on mobile devices. PayPal is a truly global payments platform that is available to people in 203 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 57 currencies and hold balances in their PayPal accounts in 26 currencies. PayPal is an eBay Inc. (Nasdaq: EBAY) company. In September 2014, eBay Inc. announced the planned separation of eBay and PayPal into independent publicly traded companies in 2015. More information about PayPal can be found at www.paypal.com and www.paypal-media.com. More information about the planned separation of eBay and PayPal can be found at update.ebayinc.com.Please send your cv viahttps://loop.paypal-corp.com/form/shanghai

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互联网专场
招聘职位: 后端开发,前端开发,移动端开发,测试,产品/设计/运营
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招聘职位: 财务审计,合规与风险控制,后台运营,投行,销售
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招聘职位: 房地产开发,建筑工程,规划设计,商业,市场营销
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招聘职位: 汽车新能源,软件与汽车电子,生产制造,质量管理,供应链管理
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