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桌面技术支持工程师Helpdesk Engineer

苏州 2.5-3.5千/月

科德宝宜合信息技术(苏州)有限公司

该公司所有职位

外资(欧美)   |  50-150人   |  计算机服务(系统、数据服务、维修),专业服务(咨询、人力资源、财会)

无工作经验 大专 招聘3人 08-14发布
英语 熟练 计算机科学与技术 计算机应用

职位信息

职位描述:

PRIMARY RESPONSIBILITIES
-Answer customer questions in person and via phone on those supported applications
-Troubleshoot computer problems
-Remote server and AD maintenance
-Software deployment, such as AutoCAD, etc.
-1st level technical support , such as Remote client and desktop support
-Dispatch and follow up onsite service
-Network support
-Asset management
-Documentation for future reference
-Work with standard tools and follow standard operating procedure
-Determine source of computer problems (hardware, software, user access, etc.)
-Advise customer on appropriate action
-Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS
-Customer service experience, good communication skills;
-Excellent interpersonal, verbal and written communication skills in Mandarin and English.

-Experience in PC installation and maintenance is a prerequisite basic knowledge of networking technologies;

职能类别: 网络管理(Helpdesk)

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联系方式

上班地址:苏州工业园国际科技园科技广场5楼A1~A2

地图

公司信息

As an internationally active IT service provider, Freudenberg IT (FIT) offers a unique range of services.
FIT is a reliable partner for implementing, optimizing and operating IT systems in SAP environments. As a strategic addition to the portfolio, FIT has developed its own MES solution (Manufacturing Execution Systems) with the adicom Software Suite.
Freudenberg IT provides a complete service and solution portfolio covering the entire lifecycle of IT investment – from consulting to support and operation.
As part of the globally active Freudenberg Group, FIT possesses extensive process and project experience. Specialized in the automotive supplier industry, discrete manufacturing, logistics, roll products and in technological trade, the sector-specific expertise enables us to optimize business processes for SME customers and implement their requirements in the form of customized and easy to use IT solutions. This is how we secure crucial competitive advantages for our customers.
Around 30 years of experience and over 1,000 customer projects have made us into a successful, internationally active IT service provider for small and midsize businesses. We will provide you with the process expertise you need to secure long-term benefits for your business.
According to a study carried out in February 2008 by the leading European consulting and market analysis company for the software and IT service industry, Pierre Audoin Consultants (PAC), Freudenberg IT is the number one hived off IT company on the free market in Germany, with a share of sales of more than two thirds.

Freudenberg IT is running its business globally, with strong local and separately operating enterprises in Europe, North America and China. The regional Management of these enterprises has a direct reporting line to the CEO (dotted line to the CFO), located in Weinheim / Germany. The independency of these local entities enhances the speed and flexibility regarding customer care and support. On top of the local business approach, the strategic management for the Freudenberg IT Group is carried out by the global management team. Global support functions coordinate and monitor standards (Financials, HR, Quality Management etc.) for the whole group.

Our core competencies:
SAP consulting (Global rollout, Greenfield, ERP – MES)
AMS services
Hosting services (SAP, non-SAP, DR solutions)
Managed infrastructure services (Factory Setup, Remote Management)

Additional information can be found at http://www.freudenberg-it.com.
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