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4-6千/月

爱励铝业(镇江)有限公司 查看所有职位

镇江  |  2年经验  |  本科  |  招1人  |  01-22发布  |  英语熟练

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职位信息

Purpose of the role

  Our Asian Pacific AC/CP business is seeking to add a talented Custoemr Service Representative to our team.  This position will provide sales/order administration support to our commercial and operational teams and superior service to our customers.  This position will provide support for sales team servicing commercial clients. To be the day-to-day contact person of taking care of communication with, maintaining a good relationship with and offering a good service to the customer to safeguard and improve the customer satisfaction in order to achieve sales targets for our aircraft or commercial plates business in China.


Core Accountabilities

1.     HSE Responsibilities

Implement the safety-first principle, follow HSE rules and safety operation procedures, timely report the accident and near miss events, participate in HSE training. Adhere to all Health and Safety programs when visiting Aleris or customer locations, including taking personal ownership over daily actions that drive to a zero (0) incident culture. Volunteer a safety contact at the beginning of meetings.

2.     Administration and follow-up of customer orders

 Processing and follow-up of customer orders in a fast, correct and efficient manner in order to respond in time and correct to customer requests

Core activities:

-  Registering orders

-  Pro-active planning of planned consumption based on customer forecast where logistical agreements have been made, taking into account the available quantity and planned load.

-  Communication with customers regarding orders, status of orders, deliveries, invoices, certificates etc.

-  Communication between Production, Planning, Logistic in order to deliver the promised quantity to the customer on a timing manner.

-  Take care of the commercial administration with regard to customer orders.

-  Follow-up of orders and execute changes on request

-  L/C administration and commercial follow-up

-  Keeping customer and product file up-to-date

-  Keeping customer specific requirements up-to-date

3.     Processing of claims

 Speedy and correct processing of customer claims in order to prevent this from being a negative factor in the customer relation, but to exhaust this to our advantage. 

Core activities:

-  Safeguard processing time. Making sure to input the claims to system on time.

-  Safeguard processing time and execute corrective measure when they are related to order registration.

-  Support the claim investigations including business trip & 4D report preparation.  

4.     Contracts management

Core activities

-  Support the Sales-/Account Manager for preparation of contact negotiations.

-  Support the Sales-/Account Manager with the preparation of mandates.

-  Administration of complex price lists

5.     Additional tasks

Strive for a best-in-class administrative organization with the sales team in order to assure continuity of service to the customer. 

Core activities:

-  Keeping file in order in accordance with quality system procedures

-  Participate in projects to improve administrative processes (e.g. Oracle)

-  Back-up arrangements with CSR co-workers to assure substitution

-  Taking care of communication between customer, Sales-/Account Manager, Sales Offices and internal departments

-  Support of Sales- /Account Manager in setting up forecasts and year plans.

-  Responsible for compliance with BOS/SOX procedures

-  Create and maintain contact with new and existing customers

-  Visit to customers with Sales-/Account Manager

-  Prepare visits of customers, accompany plant visits.

-  Creation of product- and price analysis on customer level.

-  Other tasks related to the business purpose which required by the Customer service manager or supervisor.

Required Qualifications

  • Bachelor Degree
  • Good interpersonal, written, and verbal communication skills and organization skillscommunicate in both English & Mandarin

  • Ability to multi-task – including managing multiple phone calls or client orders at a time.
  • Ability to use Microsoft Office applications: such as Outlook, Excel, Word and power point.
  • Strong analytical and problem solving skills with demonstrated results.

 

Prefered  Qualifications

  • Expereience on using the major ERP systems such as SAP, Oracle to execute the functions.
  • Working experiences in Supply Chain/Production in similar industry.

职能类别:客服专员/助理

联系方式

上班地址:京口工业园区

地图

公司信息

航空航天及交通运输用大规格高强度铝合金板项目
爱励铝业(镇江)有限公司的所有技术由爱励国际位于德国的爱励铝业科布伦茨轧制工厂提供。
爱励国际是全球领先的航空用板材生产商之一,是全球五家经适航认证的民用航空材料指定供应商之一。在铝轧制和特种铝合金制造等方面,爱励均处于全球领先地位。爱励的产品已经被广泛应用于包括航空国防、汽车、轨道交通、造船、建筑设备、储罐制造、模件工具机械制造、电工技术和建筑家用等几乎所有工业领域。爱励国际总部设在美国俄亥俄州克利夫兰市。爱励国际目前在全球拥有7000多名员工,40多家工厂。
爱励镇江利用爱励国际强大的研发实力和具有世界水平的生产技术、管理经验、品牌优势,使用全球配置水平高、完善的生产线,生产全球高端的热轧中厚板产品。产品供应国内外飞机制造业的关键客户,包括中国商飞、中航工业、空客、波音、庞巴迪等。其中,航空用铝合金板将填补国内的空白,供应中国商用飞机制造公司自主研发的C919飞机使用。目前,镇江工厂产品业务涵盖航空、商用板材,半导体设备,航空结构件。
公司招聘邮箱为hiringzhenjiang@aleris.com
           Total land area 占地面积: 271,330m2
           Total workshop area 厂房面积: 98,000 m2
           Hot Mill Capacity热轧机年产能: 250 kt/year 25万吨/年
           Investment of PhaseⅠ一期总投资: 300 million USD 3亿美金

Large & High-strength Aluminum Alloy Plate for Aviation, Aerospace and Transportation Industry
The technologies of Aleris Aluminum (Zhenjiang) Co., Ltd. are provided by Aleris Aluminum Koblenz GmbH, one of the globally leading mills for aircraft plates located in Germany.

Aleris International is a global leader in aluminum rolled specification alloy manufacturing. Aleris International is one of the biggest producers of aviation plate in the world and one of the five civil aviation material suppliers verified through airworthiness.Aleris products are widely used in almost every industry including aerospace, defense, automotive,transpotation,ship&yacht building,construction equipment,container and silo manufacturing, mould /tool/machine construction, electrical engineering, building systems &household sector. Headquartered in Cleveland ,Ohio,USA,Aleris currently has approximately 7,000 employees and operates more than 40 production facilities in North America,Europe and Asia.
Equipped with the state-of-art installations and technology ,and well-known for its cutting edge of R&D,efficient management and influential brand,Aleris Zhenjiang will produce heavy gauge aluminum plates with the highest quality standard to supply Chinese and global OEMS of aircraft industry including Airbus ,AVIC,Boeing,Bombardier,COMAC,etc.
如果你对相应职位感兴趣,请到我们的官网www.aleris.com 去申请

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