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HR Service Center Contact Analyst(人事专员)-昆山

0.8-1万/月

国际香料有限公司–上海研发中心 查看所有职位

昆山  |  1年经验  |  本科  |  招4人  |  10-21发布

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职位信息

Position summary

In our newly created HR Service Center, you will be the first point of contact for employees and managers working in multiple countries across the region.  You will be the voice of IFF’s HR department and assist with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and more.  This is a great opportunity to develop HR experience and expertise to launch your HR career.  Be a part of a global HR community transforming how HR delivers service to its customer base.



Key duties and responsibilities

  • Receive inbound queries from multiple channels (phone, email, chat) from IFF employees

  • Leverage knowledge base to provide consistent customer service and solutions to customer inquiries

  • Educate employees and managers on HR resources available to them and encourage the use self-service tools

  • Redirect/escalate inquiries as appropriate within HR SS (Transaction Delivery, Specialized Services, Service Excellence), HR (HRBPs, Field HR, COEs), or outside of HR (Payroll)

  • Apply sound judgement and discretion with sensitive information

  • Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives

Support peers with problem resolution and effective use of knowledge tools



Required Education & Experience

  • At least one year of experience in an HR department or customer contact center

  • Excellent customer service skills and desire to resolve issues

  • An understanding of human resources policies, procedures, and benefits is preferred.
  • Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and HCM system is preferred.
  • Excellent written and verbal communication skills
  • Experience in communicating through various intake channels
  • Experience understanding and meeting Key Performance Indicators

  • Bachelor’s Degree in HR or related field preferred


Base in 昆山

      



职能类别:人事专员人事助理

联系方式

上班地址:IFF昆山

公司信息

国际香料有限公司是世界上香精香料产品研发的领导者和主要制造厂商。产品广泛应用于香水、美容护理、洗洁剂、家居护理、饮料、糖果和其它各类食品。公司总部设在美国纽约,迄今已有一百多年的历史,在全球30个国家和地区设有研发中心、销售机构和生产工厂。在欧洲、北美洲、拉丁美洲、亚洲等地区分别设有地区中心,以迅速服务全球客户。
公司于上世纪80年代末进入中国,建立中国首个外资香精企业。如今已在上海、广州、北京、浙江,成都,台湾设有四个工厂和分支机构。2009年,国际香料有限公司在上海重新扩建了全新的创香和应用中心,以满足亚洲地区及中国日益扩大的市场需求。中心拥有行业一流的人才,前沿的设施和先进的消费者研究中心,期待更多人才的加入。
欲了解更多,请登陆公司网站:www.iff.com

IFF is a leading creator of flavors and fragrances used in a wide variety of consumer products and packaged goods. Consumers experience these unique scents and tastes in fine fragrances and beauty care, detergents and household goods, as well as beverages, confectionery and food products. IFF headquarters is located in New York, United States. With creative facilities, sales, manufacturing in 30 countries worldwide, IFF has the global reach and local expertise to meet the demands of any customer in the world.
IFF started the business in China market in the late 1980’s and has established the labs, the offices and four plants in Shanghai, Guangzhou, Beijing, Zhejiang and Taiwan. To satisfy the fast-growing demand of its customers in China and Greater Asia for innovative flavor and fragrance solutions, IFF opens new, state-of-the-art Flavor and Fragrance Creative Center in Shanghai in 2009. The center includes the most advanced creation and application facilities, as well as a consumer insights center that allows IFF and its customers to gain deeper understanding of the rapidly-changing needs and preferences.
For more information, please visit our Web site: www.iff.com
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