客服助理

职位描述：

1.负责接听客户电话、接待到访客户，解决客户投诉或提出问题，做好记录并及时汇报上级；

2.负责与客户、承包商以及各部门的沟通；

3.负责每周以书面形式向上级汇报本周工作总结及下周工作计划；

4.处理在权限范围内的突发事件，如超出权限的要求及时汇报上级处理；

5.收集客户的反馈信息，及时汇报给部门主管；

6.能适应运转班。

Job description:

1. Answering telephone call, greeting customer. Solve customer inquiry or complaints. Keep track of records and report to supervisor.

2. Communication with customer, contractor and different departments.

3. Provide weekly work report and proposal in written form.

4. Handle emergency situation within your ability, if unable to perform, contact supervisor immediately.

5. Collect customer feedback and report to relevant supervisor.

6. Require to work in alternate shift (including night shift).

岗位要求： 

1.有一年以上酒店或高档物业从事客服工作的经验； 

2.形象良好； 

3.具有较强的沟通能力、应变能力及敬业精神； 

4.品貌端正，体格良好，工作主动，态度诚恳有礼，有客户服务意识； 

5.熟练操作办公软件及办公设备。

Requirement: 

1. One year above hotel or luxury property management customer service experience. 

2. Proper professional image.

3. Good communication skill, good multi-tasking skill.

4. Good health, initiative, attitude. Knowledge of customer service skill. 

5. Familiar with office software, facilities and equipments.

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