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CQE Manager

苏州 1-1.5万/月

楼氏电子(苏州)有限公司

该公司所有职位

外资(欧美)   |  1000-5000人   |  电子技术/半导体/集成电路

无工作经验 招1人 04-19发布

五险一金 补充医疗保险 员工旅游 交通补贴 专业培训 年终奖金 弹性工作 定期体检

职位信息

SUMMARY DESCRIPTION:
Provide service to customers regarding product quality issues, initiate and drive proactive / corrective actions implementation through Sisonic organization to improve the quality of product continually. Help in collecting relevant information regarding product quality and reliability performance at customer side, understanding the performance trends at major customer side. Delight customers through driving continuous improvement internally and providing prompt and professional customer quality support.
SPECIFIC DUTIES AND RESPONSIBILITIES:
1.The successful candidate will serve as the main contact point for all quality and reliability questions and inquiries.
2.Customer interface regarding quality claims
3.Support / coordinate analysis of failure parts reported by customers
4.Drive root cause analysis for customer returns and prepare 8D report to customer
5.Support / coordinate customer audit
6.Actively approach to customers and provide prompt response / service to customers
7.Be on the lookout of Knowles IP (Intellectual Property) while dealing with customer quality issues / queries.
8.Collect quality performance at customer side, capable to summarize the major issues, perform regular analysis of customer return info, and communicate to internal team including R&D if needed for lessons learned upon customer return analysis and area for improvement and drive for continuous improvement.
9.Lead and coach CQE team to support customer requests and satisfy customer
10.Be capable to handle tough situation with customer quality excursions
POSITION/TRAINING REQUIREMENTS:
1.Bachelor degree plus 10 years working experience in electronics, semiconductor or automotive manufacturing related industry.
2.Quality Knowledge of ISO9000 standards and 6 Sigma.
3.Strong analytical and problem solving skills.
4.Ability to work fully proficient and independently; self-directed and motivated; quality oriented.
5.Team leadership skills; strong interpersonal skills.
6.Strong communication and decision making skills. Good spoken and written English ability
7.Ability to work under stress
8.Travel upon business needs
9.Strong PC skills, with windows based environments, word processing, spreadsheets, databases, etc.

职能类别: 质量管理/测试经理(QA/QC经理)

联系方式

上班地址:苏州相城经济开发区春兴路20号

地图

公司信息

楼氏电子(苏州)有限公司是在苏州工业园区投资建厂最早的美国独资企业之一,总部位于芝加哥,自1996年开业以来生产经营得到了飞速的发展,现已有同仁约2500名,楼氏苏州已成为楼氏全球最大的生产基地和战略发展中心,独特而专业的声学技术使我们的超微型声电转换器及语音识别产品广泛应用于助听器、手机和手提电脑等各类产品,并且多年来保持着世界一流领先地位。公司因扩产从海外引进新项目,需增聘一批有才华,有能力,有责任心,有团队精神的高素质人才加盟楼氏,公司将为优秀的人才提供优厚的薪资待遇和海外培训机会。

请将简历发至keshr@knowles.com(注:请用英文标题,不要使用RAR文件)
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