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Customer Service 英语粤语客服-00010

0.7-1.4万/月

国际SOS 查看所有职位

北京-朝阳区  |  无需经验  |  本科  |  招2人  |  09-19发布  |  英语精通 粤语精通

交通补贴弹性工作通讯补贴专业培训加班补贴餐饮补贴带薪年假五险一金绩效奖金

职位信息

联络全球合作伙伴为客户提供医疗健康、安全救援等咨询和解决方案

本科及以上学历,专业不限,还有留学和海外居住经历?加分!

英语粤语熟练,可作为工作语言,还会多门外语?加分!

细心耐心的倾听者,还是位multitask达人?加分!

Teamwork中的靠谱队友,还能快速推动援助任务执行?加分!

善于解决问题,热爱多方沟通?加分!


Major Responsibilities:

1. Ensure incoming calls are answered promptly, appropriately and courteously.

2. To be the first point of contact for the customers, service providers and colleagues.

3. To document all matters related to each customer assistance service request.

4. To play the role as coordinator role in the course of service delivery to our clients.

5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.

6. Provide quality assistance service solutions to the customers.


Qualification:

1. Bachelor degree and above;

2. Proficient English and Cantonese capability, third language is an advantage;

3. Strong communication skill;

4. At least one year customer service experience;

5. Available to work weekdays and weekends and able to do night shift

6. Computer literate (MS Outlook, Word, Excel, net portals).


* International SOS will keep all privacy information strictly confidential and will only use for recruitment purposes.


We encourage individuals with physical disability who meet the job criteria to apply for this position.

注:国际SOS承诺对应聘者资料给予严格保密,并仅用于招聘工作使用。

联系方式

上班地址:北京市朝阳区亮马桥路39号C座***上海中心8层 国际SOS

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公司信息

关于国际SOS集团

国际SOS集团致力于挽救生命,保护企业及组织的全球员工免受健康与安全威胁。无论客户身处何处,我们都能为其提供定制化的健康与安全风险管理解决方案,以助其实现业务发展及工作效率的提升。倘若出现极端天气、流行病或安全事件,我们会立即做出响应,为企业与组织解决燃眉之急。通过以预防为重点的创新技术和医疗专业知识,我们可提供实时、可执行的建议与高品质现场救援服务,从而助力企业来满足良好治理合规性报告的需求。通过与我们合作,企业可以充分履行其“员工关照”义务,同时获得商业韧性、连续性及可持续性。
国际SOS集团成立于1985年,受到11,000家企业及组织的广泛信赖,其中,涵盖了一半以上的财富全球500强企业、跨国企业客户,及中型企业、政府、教育机构与非政府组织。我们的11,000名跨文化医疗、差旅安全及后勤专家,能够为全球90个国家逾1,000个地区提供“365天x 24小时”全天候服务。

ABOUT THE INTERNATIONAL SOS GROUP OF COMPANIES

International SOS is in the business of protecting and saving lives, when involved in medical or security situations. International SOS understands clients’ needs like no other partner; more than 30 years of experience gives us an unparalleled understanding of clients’ health & security threats and risk challenges. We are, therefore, uniquely placed to tailor-make risk management solutions for the optimal health, security & wellbeing of your diverse global workforce, wherever they are, even in the most remote and fragile environments of the world – on land, at sea or in the air.
Founded in 1985, the International SOS Group of Companies is trusted by over 11,000 global clients, including governments, multi-national corporate clients, such as two-thirds of the Fortune Global 500, mid-size enterprises, educational institutions and NGOs. Our company has achieved global ISO 9001:2015 and ISO/IEC 27001:2013.
We help clients meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

2017年,国际SOS中国荣获亚洲权威人力资源专业刊物HR Asia颁发的“亚洲***企业雇主奖”(BSET COMPANIES TO WORK FOR IN ASIA),国际SOS是医疗健康行业中***获得此荣誉的企业。

注:国际SOS承诺对应聘者资料给予严格保密,并仅用于招聘工作使用。
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