In Room Dining Supervisor 客房送餐主管北京通州希尔顿酒店北京4.5-6千/月12-27

学历要求：中专|工作经验：2年|公司性质：外资（非欧美）|公司规模：150-500人

Train and supervise team members in their duties in order to promote courtesy and efficiency and to take pride in their duties. 在工作中进行培训和督导，以至于能够提供迅速和高质量的服务。 Properly train all new team members of the daily room service operations, including safety and sanitation procedures. 给新的员工提供营运培训并包括：安全卫生等。 Control work flow and assignment of work on designated shift. 监督工作流程并安排每个班次的工作。 Ensure that all team members on assigned shift follow established policies and procedures. 确保所有员工服从所建立的政策和程序. Monitor and ensure the quick delivery of all orders. 监督和确保送餐的速度。 Perform appropriate follow up with guests pertaining to table return procedures. 按照程序收取与客人有关的餐桌。 Responsible for effective handling of all hospitality requests and VIP service. 给重要的客人提供热情的服务。 Perform all related serving duties as required or requested.执行与服务有关的所有任务To maintain a high customer service focus by approaching your job with the customers always in mind.在服务工作的整个过程中，时刻保持高度的客户服务意识。To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.能够积极的向客人及供应商推荐酒店的服务及设施。To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.在工作过程中能够做好本职工作，保证自己及他人的安全。Give guest service the highest priority.将服务客人放在首位Display professional behavior at all times.在工作过程中始终体现职业素质Refrain from quarreling. 制止争执Avoid offensive or impolite language.避免使用冒犯或不礼貌的语言Do not use alcoholic beverages or illegal drugs.禁止饮用酒精饮料或服用非法药物Refrain from speaking with another team member or acquaintance, either by telephone or personally, the presence of a guest. 工作期间，不准与其他员工或认识的人员闲谈以及打电话Do not use cell phones, IPODS, or PDA’s in guest view (unless business related).工作范围内不准使用手机、mp3或掌上电脑（有商务需求时除外）All team members delivering services must wear clean, well maintained, clearly identified uniforms.所有员工提供服务时必须穿着整洁干净的制服Execute the project responsibilities in the hotel project team(s).加入酒店的项目工作组时，认真履行相应职责Ad hoc assignment from the hotel management. 完成酒店管理层交代的其他任务

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