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客户交付体验实习生

Tesla特斯拉汽车 查看所有职位

杭州-拱墅区  |  无工作经验  |  招若干人  |  04-18发布

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职位信息

Tesla Motors 中国区诚聘 - 客户交付体验专员 Delivery Experience Specialist


岗位说明 The Role


As a Delivery Experience Specialist, you’ll be responsible for producing the most memorable moment in any Tesla owner’s life… the delivery of their new car. Specialists bring personalization to the car buying experience by helping the customer prepare for delivery, allowing customers to take delivery at the location of their choice, providing a walk-through of vehicle features and systems and most importantly leaving them with the “Tesla smile.” This is a great opportunity to join a rapidly growing technology company and have a direct impact on our customers as they take ownership of their new vehicles. Bring your passion for Tesla and a sense of adventure to help change the world, one vehicle at a time.



岗位职责 Responsibilities


- Represent the Tesla brand with a commitment to deliver an innovative and exciting ownership experience.

- Help the customer prepare for the delivery of their vehicle by guiding them through financing, trade-ins, incentives and relative state and local sales form processes.

- Communicate financing and trade-in options and suggest suitable alternatives when necessary.

- Manage customer and operations interactions as defined by the new Tesla Personal Delivery Program.

- Perform paperwork preparation prior to delivery.

- Deliver Tesla vehicles to customers at their preferred location (example: Tesla Delivery Center, home, office).

- Develop an in-depth knowledge of vehicle drive systems and features and be able to relay this information the customer.

- Maintain a professional appearance at all times according to the brand standard.

- Monitor and manage pipeline flow and customer appointments to ensure an accurate and efficient delivery process.

- Utilize or learn CRM system skills to ensure accurate and timely information is available to management.

- Report customer feedback to corporate marketing and product development teams to improve product acceptance and ensure we deliver an incredible “Tesla Experience.”



岗位要求 Requirements


- Bachelor’s degree or equivalent combination of education and experience.

- At least one year of customer facing experience.

- Exceptional verbal and written communication skills.

- Self-starter who takes initiative, goal-oriented and highly motivated.

- Creative thinker with the ability to resolve critical problems quickly and independently.

- Able to build and maintain strong working relationships across several business units.

- Ability to maneuver a pickup truck and flatbed trailer (training provided).

- Must be able to sit and stand for long periods of time.

- Must have a valid driver’s license and maintain an acceptable and safe driving record.

- Must be able to pass a physical per the DOT Medical Examination Report and fulfill additional requirements as deemed necessary.

- Excellent spoken and written communication skills in both E

职能类别: 客服专员/助理

联系方式

上班地址:杭州体验店

地图

公司信息

特斯拉公司于2003年在美国硅谷成立,我们的使命是致力于通过最创新的技术加速全球向可持续能源的转变。
特斯拉现已在北京、上海、杭州、深圳、广州、成都、西安、香港和澳门等9个城市建成了二十多个体验店和服务中心,同时持续不断地建设充电设施。目前,中国已成为特斯拉在美国本土之外拥有充电设施最多的国家。
特斯拉以极具创新力的精神赢得了广泛认可,先后荣登美国麻省理工学院(MIT)《技术评论》杂志评选的2015全球50家最具智慧公司榜首,问鼎福布斯2015全球最具创新力企业榜首。
也许赢得第一名对于大多数人来说,已经心满意足。但对于Tesla人来说,我们一直奔跑在改变世界的路上,需要更多勇于挑战自我的颠覆者与我们同行。
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