1. Utilize equipment function to solve customer problem. Including recipe setup / function demo / case study / BKM (best known method) research, etc..
2. As a technical job, also need to identify customer problem / analyze data / deliver solution / implement in production / generate & present tech report.
3. This job also include customer training / customer communication, usually employee will own 1~2 types of equipment, and be the owner of specific customers.
4. Employee will get good training about equipment knowledge, English is working language.
5. Be able to define clear problem statement, co-work with HW engineer to trouble shooting equipment issues, and maintain equipment work at well condition.
6. Raise new feature request to help product development. – advanced requirement.
7. Travels by car or commercial transportation to customer facility.
Work location: Shanghai