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客户解决方案顾问--产品信息咨询

6-7千/月

泰科电子(上海)有限公司 查看所有职位

上海-徐汇区  |  在校生/应届生  |  本科  |  招2人  |  06-05发布  |  英语精通

职位信息

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

  • Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
  • Identify and suggest actions after reviewing dashboards such as downward trends that could warrant strategy review
  • Understand landscape of small and medium customers by actively probing for what customer is working on and seeking opportunity for new sales.
  • Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
  • Become an expert on the TE value proposition - Technical Expertise, Superior Service, and ability to influence buying decisions through our innovative product solutions.
  • Manage and lead customer interaction via phone/email/live chat etc without benefit of face-to-face
  • Respond to and follow up on customer requests like technical, commercial and order related inquiries
  • Promote technologies and product capabilities with the customer

                                    

KPIs:

  • Customer Effort Score (CES), First Contact Resolution (FCR), lead creation & revenue generation

        

Skills and Experience

  • Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Demonstrated ability to share creative and new ideas
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience desired
  • Relevant product or industry experience desired

                                

Competencies to be successful in the role

  • Resilience
  • Relationship Building
  • Inquisitiveness
  • Consultative selling mindset
  • Strong Verbal Communication (English)

                        

Education

  • Bachelors technical or business degree required (e.g. Engineering/ Business/ Marketing/ Commerce etc)



联系方式

上班地址:古美路1528号A5泰科电子中国总部

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公司信息

泰科电子(TE Connectivity,简称“TE”)总部位于瑞士,是全球行业技术领先企业。TE年销售额达130亿美元,致力于创造一个更安全、可持续、高效和互连的未来。TE 广泛的连接和传感解决方案经受严苛环境的验证,持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工,其中8,000多名为工程师,合作的客户遍及全球近150个国家。TE相信“无限连动,尽在其中”。更多信息,请访问 www.te.com.cn或关注TE官方微信“TE连动”。
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