Support Sr. Customer Service Specialist to:
?Generates and maintains documentation including the system architecture documents, project plans, training documentation, site support documents, System Problem Reports (SPR), New Feature Requests (NFR); and system change requests as they surface in the implementation phase of the project.
?Conducts Post Implementation audits; and implementation trouble shooting as required, utilizing Vocollect Technical Support Center (TSC) and Technical Support Specialists as resources to aide in problem resolution.
?Performs audit of partner / customer installations; Installs all software required per site specifications (i.e. VoiceConsole, VoiceLink, VoiceDirect, VoiceExpress, etc);
? Prepare and provide technical training to customers, partners, trainers, selectors, DC champions, supervisors
?Provide complex, indepth technical support and product assistance in the implementation / installation, and troubleshooting of products, systems, and related equipment as required.
? Bachelor degree in Computer Science, Logistics or related discipline
? Knowledge in Android, Java, C, SQL, VB and/or PERL and related concepts.
?Able to work on multiple projects, prioritizing his/her own workloads in a fastchanging environment, and meeting commitments.
? Fluent in English
? Be able to commit 3 above continuous working days per week from July- August 2019