Club Services Administrator


Anantara Vacation Club(Greater China)安纳塔拉度假会(大中华区) 查看所有职位

上海  |  在校生/应届生  |  大专  |  招1人  |  06-18发布  |  英语良好



This position primarily exists to support the Club Services and Inventory team. Club Services Administrator to provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Club Owners as well the inventory growth requirements.

The person in this role will also provide general administrative support, so that the department as a whole can deliver the expected level of customer service and reservation service to Points Owners.

Key Responsibilities:

· Assist in the department objective to deliver a high level of customer service for Club Points Owners through the Club Services centre, on- line website and communications.

· On-going admin support of Club Services to ensure high customer satisfaction levels.

· Supporting in inter-departments communications between China and Thailand including translations of internal emails between English and Simplified Chinese.

· Liaising with relevant government departments (e.g. Immigration Department) to ensure Ownership Packages are well received and delivered to the Club Points Owners in timely manner.

· Liaising with new partners to set up accounts.

· Maintain good and ongoing relationship with external partners in China and potentially support the sourcing of new partner contacts.

· Document workflow for all department processes and review for streamlining and improvement, including but not limited to English-Chinese translations, printing and scanning documents.

· Serve as in-house trainer and user coordinator for IT systems and tools (e.g. Echo, Salesforce, Hotel Manager and AVC website, WeChat mini programme), as well as interface with external systems and service providers; including but not limited to Chinese e-contents checks and updates, liaising with local IT for both hardware and software setup, managing points redemption partners’ systems.

· Regular audit of Owner website and OTA’s to review and potential concerns/conflicts and errors and report to the appropriate department to amend.

· Assist with the administration of systems and data

· Execute all processes related to owner e-communications, such newsletters, greetings, promotions, club fee invoicing and other outbound campaigns.

· To keep a digital photo library for business use

· To keep records of all the updated artwork for future reference.

· To make sure that the graphics workspace is cleaned and organized in workflow manner at all times.

· Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values

· Facilitate department activities in support of the leaders’ objectives and requirements.

· Complete other tasks that may be assigned by Management from time to time.

Manage Systems:

· Support in updating the Club’s Systems (Echo, Hotel Manager, Web) where is needed including but not limited to rectifying properties information.

· Administer external partners systems to book for Club Points Owners

· Ensure available systems technology is fully utilized and understood according to property specific business mix and requirements.

· Set, monitor and maintain high standards of data quality through system maintenance.


· 1 year-experience in similar role desirable, new graduate is welcomed too.

· Bachelor’s degree (desirable)

· English and Chinese written and verbal skills.

· Be able to use Office and being computer literate

· High competency with excel and PowerPoint






Anantara Vacation Club (AVC) is Asia's leader in the luxury Shared Ownership (timeshare) sector of the hospitality industry. With a regional collection of exquisite resorts, and global partnerships offering thousands of dream destinations, AVC exemplifies the highest standards for both its Owners and Associates.

Amidst a robust regional economy, AVC leads all competitors in innovation and progress. In 2012, AVC was crowned with se Asia property's award for Best‘Shared Ownership Development’, and Arda's Best‘New Owner Package’.
在快速增长的经济环境中, 安纳塔拉度假会带领着市场不断创新和进步。2012年,安纳塔拉度假会在南亚项目中荣获“产权共享发展”奖以及“新业主系列”奖。

Anantara Vacation Club's parent is one of Thailand's largest hospitality, retail and restaurant operators - Minor International. The company now employs over 25,000 service professionals at more than 30 hotels and resorts (with an additional 15 in the pre-opening phase), over 1,200 restaurants, some 35 spas and more than 300 retail outlets who have the pleasure of serving over 90 million customers in 20 countries every year.
安纳塔拉度假会的母公司是泰国***的酒店、零售和餐饮运营商之一——美诺(minor)国际集团。公司现在雇佣了超过25,000名的服务人员, 运营超过80家酒店、度假村和物业 (另外还有15家计划开业中), 超过1200家餐厅, 35间水疗中心和超过300个零售网点。每年服务于来自全世界20多个国家的9000多万客户。

“Due to AVC's rapid growth and success, we welcome dynamic competitive individuals who are eager to get excellent training and career opportunities in one of the fasting growing hospitality companies in Asia. Direct industry experience is not important. - our people have previously worked in many different areas including food & beverage, concierges, leisure & tourism, tour companies, tour guides, direct- sales, and off-site promotions.”

Our associates live and work in some of the world's most exciting and beautiful locations, including Shanghai, Sanya, Hong Kong, Bangkok, Phuket, Koh Samui, Bali and Singapore.
我们的员工遍布世界上振奋人心和美丽的区域, 包括上海、三亚、香港、曼谷、普吉岛、苏梅岛、巴厘岛以及新加坡。

Line associate, supervisory, management and executive positions are available, in each of the following specialisations.