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Customer Service Rep.- Retail 客户服务代表

DEKRA Group(Mainland China)德凯中国 查看所有职位

上海  |  无工作经验  |  本科  |  招若干人  |  10-14发布  |  英语熟练

周末双休弹性工作带薪年假五险一金绩效奖金全勤奖节日福利

职位信息

Job Description:

- Handling daily customer inquiries through phone, fax and email.

- The incumbent is accountable for processing customer orders and acting as the primary contact for customers on all order-related enquiries.

- Handling complaints

- Maintaining high service levels and improving overall service processes and quality

- Handle other jobs assigned by team leader


Requirements:

- 2+ year’s relevant experience, fresh graduates are also welcomed to apply.

- Fluent in English written and orally.

- Outstanding telephone manners and highly customer-oriented.

- Internship experience in foreign invested companies in similar position is preferred.

- Proficient in using Microsoft office products.

- Initiative to work on enquiries and solve problems independently.

- Mature, hardworking, service-oriented and attention

- Integrity, Team Spirit, Customer Orientation, Entrepreneurship, Responsibility for Safety

联系方式

上班地址:上海市闸北区江场三路250号1-4楼、8楼、10楼

地图

公司信息

关于DEKRA德凯集团
DEKRA德凯集团致力于安全逾90年。1925年在德国柏林成立机动车监督协会,现如今已是世界知名的第三方专业检测认证机构。2018年,DEKRA德凯集团营业总额超过33亿欧元。业务遍布世界6大洲约60个国家,逾46,000名员工致力于为路途中、工作中以及家居中的安全提供独立的专家服务。这些服务包含:车辆检测、理赔与专家评估、产品测试、工业检验、咨询、审核、培训、临时雇佣。2025年DEKRA德凯将迎来100周年诞辰,其宏愿是“DEKRA德凯将成为安全世界里的全球合作伙伴”。
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