客服经理金地集团上海房地产发展有限公司上海-嘉定区10-25万/年05-06

学历要求：本科|工作经验：5-7年|公司性质：上市公司|公司规模：500-1000人

岗位职责：1、 客户信息的排摸、回访、跟进；2、 负责客户满意度的提升工作；3、 负责处理业主的各项投诉以及回访的工作；4、 负责各阶段的交房、维保、整改的工作；5、 负责各类业主活动组织；6、 负责对物业公司的服务监督工作；7、 负责项目的品质提升；8、 完成客服部负责人交办的其他任务。任职要求：1. 房地产相关专业本科及以上学历，具有房地产工程、设计类工作经验者优先；2.工作5年及以上，35岁以下，知名地产客户关系全周期项目管理经验；3. 熟悉房地产客关工作流程及相关政策法规，熟练运用办公软件；4. 具备良好的沟通能力、组织协调能力、分析判断能力及应变能力；5. 具有较强的责任心，良好的团队意识、客户服务意识，抗压能力，勇于接受挑战。

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售后服务专员中国人寿保险股份有限公司上海市分公司上海-浦东新区6-8千/月05-06

学历要求：大专|工作经验：1年|公司性质：国企|公司规模：10000人以上

售后服务岗位职责：1、协助部门经理做好员工招聘、面试、考勤、考评等员工日常管理工作。2、协助整理老客户资料，理赔，资讯告知等3、协同新进员工开展入职培训跟踪工作。4、协助部门内文件资料的整理发放等工作。5、协助部门经理安排工作计划，落实工作任务。6、其他行政文案类工作。

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客户关系专员/CRM管理上海古星电子商务有限公司上海0.8-1.5万/月05-06

学历要求：大专|工作经验：2年|公司性质：外资（非欧美）|公司规模：500-1000人

1、会员体系管理：通过天猫客户运营平台、数云等工具创建品牌的CRM体系并优化，完善其会员政策、会员权益，提升用户消费体验，优化会员结构。2、会员营销：根据数据对会员进行精细的层级和标签的管理，制定并实施精准会员营销策略，策划会员主题营销活动方案并实施。会员生命周期管理，提升会员满意度和会员黏性，提升老客复购率、唤醒流失会员等相关的活动规划与执行，不断催化会员活跃度，提高会员价值贡献。3、会员维护：规划与实施千人千面的精准人群营销策略与页面的部署，提升个性化策略的转化效果。通过CRM软件、短信、邮件、EDM等工具，持续与会员进行优质互动，优化用户体验，培养优质会员。4、数据分析：建立完整的会员营销效果追踪测评体系，分析过程与数据结果，优化方案与计划，提升CRM营销活动ROI，提升会员体验。各维度数据的整理与分析结果。 5、用户洞察：通过数据银行、数据赢家等工具多维度挖掘分析会员数据，分析会员消费行为与习惯、人群画像。通过数据，挖掘用户潜在的购买需求、更好的提升会员的消费等级与忠诚度。 岗位要求：1) 1年以上电子商务或CRM工作经验，熟悉“数云”系统；2) 有敏锐的数据挖掘能力和较强的洞察力，对鞋服。箱包类目有兴趣，并能基于人群洞察，提炼出合适的文案；3) 学习能力强，并乐意学习新工具、新事物，擅于总结；4) 有较强的沟通能力，能与团队内部、各旗舰店运营团队进行良好沟通；5) 有全局观&责任心，能从店铺整体成长的角度做CRM；6) 能适应快消&电商行业的工作节奏，能承担大促前的压力和工作量；

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Customer Relationship Specialist罗克韦尔自动化(中国)有限公司上海1.5千以下/月05-05

学历要求：本科|工作经验：3-4年|公司性质：外资（欧美）|公司规模：1000-5000人

Scope and Summary: Customer Relationship Specialist will be the strategic partners to Sales, BU, Distributors, key end customers and SIs, in providing value added customer solutions through strong collaboration with Supply Chain, Finance and other cross functional support teams within RA. They will understand customer requirements and the best opportunities for productivity in their industry and drive strategic value addition to the supply chain processes and other practices through understanding of RA initiatives. Partner with customers and business partners, bring in Commercial inputs into the supply chain organization and work with COE to integrate it in the processes and drive process improvements. They will play crucial role in driving productivity and supporting revenue generation by leading demand sensing and ensuring product availability through active engagement with Sales and Supply Chain. Key Deliverables: · Develop Market Intelligence and customer Insight to proactively develop relevant solution for specific customer requirements. · Periodic Reviews with Distributors to ensure the Rockwell processes and policies and being adhered and they are still relevant to achieve the common Global RA goals. · Demand Sensing and Market Intelligence inputs to facilitate efficient Demand Planning and product availability to improve both Blended and Want Date Compliance · To represent customer perspective in ensuring customer requirements are met timely acting within Rockwell policies. · Take lead initiative to have differentiation service to key customers. · Take lead to promote and drive I2R process utilization and effectiveness. · Proactive backlog management to identify top critical projects and ensure the delivery schedule improvement. · Maintain blended compliance at XX% · Follow Rockwell principles of ethics and compliance under all circumstances. Education and Experience Requirements: · More than 3yr of experience in developing and managing demand for a region · Strong analytical skills with the ability to translate data into high-level analysis · Must be self-motivated, decisive, exhibit good judgment and an excellent problem solver · Advanced Excel, Business Data Management, spreadsheet analysis and strong mathematical abilities · Have the end to end supply chain knowledge include customer service and logistic · Excellent interpersonal, verbal and written communication skills. · Understand the market requirement and plan ahead to be market ready and stay ahead of competitors. · Ability to adorn both business and customer centric hats to ensure customer retention and market creation. Factors of Complexity: · Ability to influence senior leadership, cross functional teams through complex process changes and initiatives · Communicate complex process efficiency matters to global teams and regional stakeholders · Persistence in developing new process, influence regional stakeholders on process adherence, error and issue resolution · Facilitating the Key Global customer management for the region through collaboration with various Country Customer care logistics organizations across region. Preferred Temperament: · Must be a passionate self-starter · Understand the importance of collaboration and aligning the organization to drive the necessary objectives · Influence leadership team, cross functional stakeholders, and global organizations · Maintain transparency in communication with all stakeholders Proven strong thinker and possess problem solving skills Experience & Qualification Requirements: Mandatory More than 3 years of experience in handling demand sensing Full-time Bachelor’s Degree, MBA in Supply Chain is preferred Analytical capabilities Strong customer management & customer facing experience Knowledge of RA business and distribution model Good knowledge of sales model in country/region Project management Problem solving skills Strong active listening, written and verbal communication skills Job requires 30% of business travel. SAP work experience is mandatory. Desirable Strong analytical skills with a keen eye for detail, ability to interrogate data and produce detailed outputs to derive conclusions End customer & Distributor management experience Strong interpersonal and communication skills to interact with cross functional teams Excellent knowledge of automation trend and future requirements, good knowledge of English

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呼叫中心质培主管上海贝塔斯曼商业服务有限公司上海-徐汇区1-1.5万/月05-02

学历要求：大专|工作经验：3-4年|公司性质：外资（欧美）|公司规模：1000-5000人

？ 搭建质检培训体系，组织岗位成员开展具体工作，跟踪各项工作的完成进度，并反馈具体实施情况。？ 制定部门岗位流程、制度、培训、质检的工作规范，定期回顾及更新。？ 负责带领培训及质检团队完成月、季度、年度KPI。？ 制作培训课件，并开展月度员工技能提升工作。？ 负责团队内员工的培养和辅导。任职要求：？ 专科及以上学历；？ 两年以上客服中心培训经验；？ 制定并定期开展培训计划，提升员工业务技能水平；；？ 具备较高的PPT教材制作能力；

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CRM Manager APAC + CN ID75003威富服饰（中国）有限公司上海分公司上海04-29

学历要求：本科|工作经验：5-7年|公司性质：外资（欧美）|公司规模：500-1000人

Job DefinitionFor this position the candidate will be in charge of Kipling’s loyalty program in the APAC region. Main duties are todevelop and guide the execution of customer relationship and loyalty marketing programs (online and offline)cooperate with local markets to drive incremental sales through members’ repeat purchasealign customer relationship experience across all markets in the regionprovide value-added services through loyalty programs to members to elevate the Kipling brand experience andkeep track of the CRM KPIs and goals on a regular basis across all markets in APAC. Key Result Areas :Oversee execution of regional CRM strategy for the Kipling brand across the NAPL grid (New, Active, Potential, Lapse members)Develop and implement customer lifecycle communication programs to acquire new members, bind existing members, reactivate lapse members and drive repeat salesWork across functions – marketing, retail brand experience, sales – to develop customer segmentation and appropriate CRM activation programsAlign CRM activities with regional/local marketing and eCommerce calendars and oversee their executionDevelop CRM calendar with focus on key consumption periods (KCP) for each marketWork with different markets in the region to understand, align and guide their CRM activities, coordinating CRM initiatives with regional/local marketing campaigns and activitiesClosely work with internal departments on redemption strategy and business impact projectionsDevelop communication collaterals and templates for EDMs, SMS, campaign pages, offline sign-ups etc. in collaboration with internal and external stakeholders and partners – ensure that they are aligned with brand guidelinesDrive member sign-ups amongst Kipling’s target demographicMonitor, analyze and report CRM data to get business insights, evaluate performance of markets, members and stores as well as maximize customer lifetime valueCoordinate across markets to align regional CRM structure across APACReport and align CRM activities inter-regionally with EMEA and NORA, exchange and implement best practiceKeep up-to date with latest trends in customer relationship management initiatives and tools Key performance indicators# of new membersSale contribution from members to overall sales in %Repeat sales from members in %Shift of members from existing to target demographic in %Incremental salesIncrease in members’ UPT and ATV Counterparts DSMAPAC retail experience teamAPAC digital teamAPAC product teamAPAC commercial directorGlobal marketing teamLocal markets’ retail marketing and digital marketing teamsVF DTC and strategy team Competency Requirements :Behavioral Competencies Essential – BUILDING PARTNERSHIPS: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units, or organizations to help achieve business goals.PASSION FOR RESULTS: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.COMMUNICATION: Communicate clearly against goals and objectives. Inspire growth and best work.INNOVATION: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.BUSINESS ACUMEN: Using economic, financial, market, and industry data to understand and improve business results Desirable –ADAPTABILITY: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.Local markets’ retail marketing and digital marketing teamsVF DTC and strategy teamENTREPRENEURSHIP: Using one’s understanding of key market drivers to create and seize business opportunities, expand into new markets, and launch innovative products and services.ESTABLISHING BRAND STRATEGIC DIRECTION: Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, and organizational values. Functional Competencies –Must-have: Microsoft Office; operational knowledge of CRM loyalty platforms; WeChat, Tmall, Line membership toolsAdvantage: Operational knowledge of DotDigital, Mailchimp, MS Dynamics 365, Salesforce Marketing Cloud, Magento Cloud Commerce, CRM solution platforms XGate, Capillary or similar ExperienceMinimum Relevant Experience: 5 years in loyalty marketingMinimum Supervisory Experience: 2 yearsNature of Work: Customer relationship management in the retail, apparel, consumer goods sector, online and offline Academic QualificationsMinimum Degree Held: Bachelor DegreeSubject Expert In: Marketing, customer relations, communicationCertifications Required : Language Proficiency:Fluent in: English, MandarinJapanese, Korean a bonusSpecific Working ConditionsFrequency of Travel: 10% of time

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客服主管上海来伊份股份有限公司上海-松江区0.8-1万/月04-28

学历要求：大专|工作经验：5-7年|公司性质：上市公司|公司规模：5000-10000人

工作职责:组织客服人员接听客户的反映和投诉，处理客服反馈异常问题并向经理汇报，引导各部门改进和提高，达到服务功能,同时梳理部门内的业务流程和知识库 1. 部门知识库及话术的维护、更新及优化； 2. 制定新员工培训的课件以及培训计划； 3. 客服人员数据追踪，能效监控； 4. 监听客服录音，总结问题，优化流程，制定改进计划； 5. 重点或批量客服问题的反馈及处理；危机事件的应变处理，对于升级或超出权限的客诉及时上报及后续跟进处理，外联部门的应对； 6. 对部门营运规划提出合理化建议，确保部门核心指标的完成； 7. 各类客户服务数据的汇总、分析，提供改善建议及追踪计划； 8. 按时、按质、按量完成领导交办任务。 任职资格:5年以上工作经验，3年以上相关工作经验 ； 具有企业管理相关知识，有一定的法律知识，食品方面的专业知识；熟练使用Office软件 ； 具备专业的客户服务技能和优秀的服务意识；较强的团队建设能力、团队合作和沟通能力；责任心强，有主动拓展精神，结果导向，具备一定抗压能力。

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CSR CRM Manager-EnvironmentalBureau Veritas 必维申美商品检测（上海）有限公司上海-闵行区04-27

学历要求：大专|工作经验：5-7年|公司性质：合资|公司规模：1000-5000人

职责描述：Strategic Planning on programs to drive growth to meet the target.Seek and development new services/segment, especially on domestic market and environmental industry;Maintain and strengthen existing customer relationships, to provide effective and efficient after-saleservice to grow the business either in volume or service lines;Collect and report latest market information and competitor information;Engage and tie up with selling countries on same vision and strategy on pipeline and existing clients.Work with marketing team on the marketing strategy of program client.Attend review meeting to perform full review for the processes of client program to identify gap,inconsistency and areas of improvements through systematic or process change.Follow the internal quality system and HSE requirement of GC CSR.任职要求：At least 5-year experience in account management especially in third party test, inspection, factory audit and foreign trade industry, experience in handling RFP, business proposalPeople management and development especially motivationHonest, ethical and enthusiastic for sales workExcellent communication and presentation skill,Bachelor degree and above.Excellent in both written and spoken English and Chinese.Skilled use of MS OFFICE software.Can work under pressure, self-motivated and willing to have business tripSkilled use of MS OFFICE software.

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数字化转型（会员营销）康师傅百饮投资有限公司上海-闵行区1.5-2.5万/月04-25

学历要求：本科|工作经验：3-4年|公司性质：外资（非欧美）|公司规模：10000人以上

1、推动百事饮品建立新数字化业务模式变革2、规划生成新的业务概念并确定其优先级3、制定业务计划，组建团队，构建新业务4、与运营团队一起，建立并推广新业务5、扩大新业务，加快回报速度6、新业务的扩大与延展任职要求：1、本科以上学历，企业管理、工业管理、财务管理、工商管理专业优先；2、3年以上相关工作经验，数字化平台管理、数字化业务管理工作经验优先；3、头脑灵活，沟通能力强。

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Customer Supply Executive百事（中国）有限公司 PepsiCo (China) Limited上海-黄浦区0.8-1.2万/月03-20

学历要求：本科|工作经验：2年|公司性质：外资（欧美）|公司规模：150-500人

Roles:- Lead JD group supply chain on forecast accuracy, OFR, in stock rate and DOH improvement.Accountabilities:- Ensure JD supply chain strategy & initiatives implement smoothly- Wiring with customer supply chain team to work out joint forecast - Translate business plan to demand fcst and consolidate as monthly LE and improve forecast accuracy.- Work with internal supply chain team, EC planner, order handling team to improve OFR, in stock rate, DOH.- Provide KA group supply chain supporting such as DC allowance negotiation , CNY/D11 preloading preparation. - Product supply coordinator in TM groupRequirements:- Full time Bachelor degree or above - CET - 4 or above- Good at Word, Excel, Power Point- At least 2 years work as customer supply chain in FMCG- Good sense of data analysis- Good communication skills

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零部件客服（资深）专员【东电电子（上海）有限公司】上海-浦东新区0.8-1.3万/月05-03

学历要求：本科|工作经验：3-4年|公司性质：外资（非欧美）|公司规模：500-1000人

工作地：上海（浦东新区高斯路555号）招聘公司：东电半导体设备（上海）有限公司职位内容：***部分：客户应对：1. 处理客户的零件询价需求，制作报价单；2. 收到客户订单后，确认客户订单准确性，针对订单的问题点与客户进行沟通交涉；3. 针对客户提出的交货期，与客户以及现场服务工程师沟通，确定订单的紧急度，根据紧急度与供应商协调交涉交货期，以满足客户需求；4. 与物流部门合作，沟通、协调并解决货物在物流上存在的问题，以确保货物及时到达客户处，不影响客户生产需要；5. 货物送达后，处理请款发票，与客户沟通确定付款事宜，确保客户在条款内完成付款；6. 协调客户在付款上遇到的问题，与多方沟通并确认原因，找出可解决的方案。第二部分：数据及业务流程的管理方面：1. 结合零部件的入库、出库计划，每月提供销售出货预测数据；2. 分析客户的订单，对于用量高的零部件，通过与客户、现场工程师的确认，获取用量预测，并及时反馈给planner，以提前进行备货准备；3. 对应客户提出的零件交货期，库存方面的改善要求，进行逻辑分析与客户进行讨论交涉，与客户达成双赢的目的4. 针对日常业务，以提高工作效率、规范业务流程为目的，提出改善方案，主导指定、修正对应的SOP。任职要求：1. 四年制本科及以上学历；2. 日语N1及同等商务水平，英语CET-4及以上，熟练运用日语进行会议沟通、口头交流及书面邮件沟通，英语熟练者尤佳；3. 2年及以上的采购销售订单管理经验，与客户及供应商沟通经验丰富者优先；4. 逻辑思维能力强，善于思考，准确地总结归纳并进行表达；5. 服务意识高，沟通协调能力强且反应迅速，善于变通且有原则，有很强的责任心；6. 做事稳重踏实，善于反思，不按部就班，讲究效率方法；7. 能够承受一定压力的工作，适应加班出差等工作需求；8. 熟练处理各类数据，熟练使用excel等office办公软件。

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CRM Supervisor陆逊梯卡（中国）投资有限公司上海-徐汇区1-1.9万/月04-29

学历要求：本科|工作经验：2年|公司性质：外资（欧美）|公司规模：1000-5000人

Responsibilities: Assist in the design of membership mechanism, benefit and CRM strategy based on the group strategy and objectives.Assist to update the mechanism and strategy according business request and development.Responsible for the operation of CRM system configuration and Web VM, functionality update.Deliver periodical CRM KPI report, customer portfolio report, etc. Follow up the result and make action plan.Monitor the NPS result, set risk alarm flows and continually improve customer experience with effort from cross-functions.Use professional methodology like A/B test during the activities and summarize the insight and learning. Optimize the execution based on the learning.Provide supportive insight to key business decisions thru the customer investigation, data analysis and mining.Design and execute the campaign based on festival, hot events, industry and brand marketing strategy. Responsible for the result of campaign.Prepare the content and assets for member communication, social CRM and WeChat Work communicationLife cycle management on customer pool, improve the repeat purchase, sleep reactivation, proficient in using loyalty points, coupons, and member-get-member toolkits.Combining offline and New Retail Mobile Mall, manage a comprehensive pool of customer and improve the member sales.Cooperate with IT, agencies to build up centralized data platform, perform AIPL management on customer assets, promote the effectiveness and automation of marketing.Participate the data collection mechanism and digitalization of CRM. 14. And other ad hoc tasks assigned by superiors.Qualification： 1. Bachelor's degree in math, statistics, marketing or relative professions. 2. 2 years’ (or above) CRM experience in retail, cosmetics, clothing or FMCG or agency firm. 3. Data-driven mind set, able to design the report and verify the data. 4. Those who can use SQL or Python to perform deep data analysis independently is preferred. 5. Familiar with WeChat Ecosystem, WeChat Work and Social CRM 6. With New Retail mindset and communication skills to coordinate among stores and cross functions. 7. English communication skills. 8. Digitalization mindset and proactively improve work efficiency.

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客户关系经理和府捞面上海-黄浦区1.5-2万/月04-27

学历要求：本科|工作经验：5-7年|公司性质：民营公司|公司规模：1000-5000人

岗位职责：1、负责用户会员运营中心整体运营工作，包括建立完整的用户会员体系，完成DAU指标和会员收入指标；2、根据公司经营目标与战略，负责用户触达、会员营销体系的建立、维护和完善，提升用户体验，增加有效会员数量及DAU；3、 负责会员产品策划和优化，跟踪并推进营销活动执行，根据活动执行效果形成分析报告；4、 推动增加有效会员数量、会员粘性、重复预定率和会员消费金额等指标的提升；5、深度挖掘平台用户数据，建立用户行为数据指标分析模型，逐步构建平台用户画像；6、负责平台用户常态拉新、转化、促活、留存等关键用户运营指标，针对差异化用户提供采取不同运营策略。任职要求：1、本科及以上学历，3年以上会员运营相关工作经验，有会员体系搭建的经验；有过成熟用户运营的项目或经验，在会员运营方法、渠道、数据等专长者优先；2、熟悉运营工作的完整流程，能针对不同业务阶段制定有效的运营策略，3、有较强的数据敏感度、有较好的项目统筹能力、策划能力、严密的逻辑思维能力；4、对互联网的发展趋势有敏锐的洞察力，团队合作意识较强、横向及跨部门沟通能力强、抗压力强、执行力强。

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盒马-客服主管（盒马X会员店）上海盒马网络科技有限公司上海-浦东新区0.8-1万/月04-16

学历要求：大专|工作经验：3-4年|公司性质：合资|公司规模：10000人以上

【需要你负责——】1、做好本部门员工执行公司流程的督促、检查、培训工作，保证各项工作的规范化；2、熟悉公司客服部门流程及要求，承接门店线上线下客诉，确保问题得到有效解决，提升顾客满意度；3、积极主动反馈各类客诉处理中客户的建设性建议给相关部门；4、大众点评舆情、APP维度评价日常维护分析与整理，为营运部门改善问题提供数据支持；5、跟进客诉案例记录、处理、反馈、追踪及结案工作，分析售后案例，提出有效改善建议；6、负责门店顾客服务的培训及服务标准的检查，提升门店服务水平；7、负责安排本部门对每日商品、促销活动检查，发现问题与各部门沟通协同，推进问题解决。【需要你具备——】1、大专及以上学历，3年以上工作经验；2、具有大型卖场客服工作经验，2年以上团队管理经验；3、有良好的团队意识、沟通能力及抗压能力，能很好建立并维护对外公共关系；4、了解《食安法》、《消费者保护法》、《价格法》等国家条例，遇事冷静，做事灵活；5、具有发现及解决问题的能力，善于总结提炼；6、能适应早晚倒班。【你将获得——】1、缴纳五险一金2、法定节假日加班工资3、餐贴15元/天4、带薪年假（5-10天）5、内推奖金（200-2000）6、节日员工活动7、盒马大学培训体系8、内部竞聘晋升机制（全国快速开店中）本职位由仁励窝人力资源服务（上海）有限公司代理招聘、面试及签订入职合同。公司简介：盒马是以数据和技术驱动的新零售平台。盒马希望为消费者打造社区化的一站式新零售体验中心，用科技和人情味带给人们“鲜美生活”。盒马X会员店是基于在线经济已经成为中国零售的主流，未来的新零售不再区分线上还是线下，让用户的需求可以随时随地被满足这样的张略判定，由盒马鲜生创建的又一新零售模式。盒马X会员店将以一个一体化的供应链体系为核心，支撑线上线下的全渠道运营和销售。把供应链做到极致以后，极大降低运营成本，以商品权益为核心搭建会员体系，基于现有大数据分析目标客群的全渠道购物倾向，依托盒马极强的买手能力，全球采购能力和职业品牌能力，真正意义上把好货卖的便宜，所有东西都是精品但是最便宜的。

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CRM Digital Innovation Manager纽迪希亚生命早期营养品管理（上海）有限公司上海-浦东新区2-3万/月04-11

学历要求：|工作经验：5-7年|公司性质：外资（欧美）|公司规模：150-500人

· Information & System n Understands the sales business and system implementation method (specially in CRM, RTM and BI) n Understands the systems that interact to validate and reconcile forecasts and inventories n Understands the customer’s own product database and internal computer systems n Maximizes existing technology to effectively accomplish goals, and explores state-of-the-art technical applications for improving effectiveness n Understands, anticipates, and leverages the impact of technology on the organization (e.g. internet and intranet applications, etc.) · CRM operation n Understand consumer engagement methodology n Be professional in CRM operation n Know how to translate operation proposal into system solution. n Deliver requirement document and function design document. n Follow the system development and operation process and take system maintenance n Key users training and business logic explanation n Project management(project timeline control, status update, vendor management, risks management and so on)职位要求：Education: University graduate. Experience: l At least 5 years of experience on CRM operation or TP company related working experience. l At least 5 years of experience on project management of business solution and activity operation Special Knowledge & skill: l Commercial and consumer related system project management or CRM operation manager relevant background is preferred l Business oriented thinking specially in sales operation, consumer CRM and business intelligence l Project management in sales system based on sales operation management and CRM operation management skills. l Speak fluent English with computer proficiency in MS Office l Good communication skill and conceptual thinking are essential l Able to travel

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客户服务中芯国际集成电路制造（上海）有限公司上海-浦东新区1-2万/月03-21

学历要求：本科|工作经验：5-7年|公司性质：外资（非欧美）|公司规模：10000人以上

1. 及时处理客户订单，安排生产下线. 跟踪产品生产状况。2. 准时做帐和安排物流运输。处理客户抱怨和退货物流安排。3. 主动追踪应收账款。4. 跟进清理长期库存，在线停片，闲置光罩。5. 协助销售人员建立客服关系，理清订单和物流流程。6. 处理货运保险，出口单证回收，税务关务的协助处理。7. 跨厂区业务流程支持和货物运输。8. 维护和优化各种相关系统和工作流程。9. 妥善处理客制化需求和紧急事件。10. 代表部门协调处理内部及外部各种稽核。11. 协助主管完成组织管理工作。内部沟通要求：1. 日常协助销售人员建立客服关系，理清订单和物流流程。追踪应收账款，处理客户抱怨和退货物流安排。2. 日常与CE 确认产品信息，与PC沟通安排生产下线. 跟踪产品生产状况，准时做帐和安排物流运输。3. 日常与财务，会计部门协作，处理货运保险，出口单证回收，税务关务的协助处理。4. 日常处理PC/PIE等生产部门要求， 提供跨厂区业务流程支持和货物运输。5. 应对内部各种稽核。外部沟通要求1. 本科学历以上；2. 日常与客户沟通，处理客户订单，安排出货和进出口物流以及账款的催收。3. 日常与货运代理，海关沟通，安排货物运输，清关等事宜。4. 政府部门沟通：就客户产品物流相关事宜与海关、税务等政府部门沟通，解决具体问题。5. 日常配合外部稽核。

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盟友关系专员(J10787)上海网鱼信息科技有限公司上海-徐汇区0.6-1万/月05-06

学历要求：本科|工作经验：1年|公司性质：民营公司|公司规模：1000-5000人

工作职责:1、 协议合同-协助区域经理各类函件盖章，协助区域老盟友合同续约，并进行合同台账整理；2、 数据分析-进行、周报、月报的数据收集与报告制作，及时发现异常数据，并进行原因分析上报领导；3、 沟通协调-对接各部门工作，与财务、法务、采购、区域等相关部门进行工作沟通，确保盟友反馈及时解决，工作顺利进行； 4、 盟友维护-定期进行盟友回访与关系维护，针对退盟客户进行有筛选的挽留，协助完成退盟流程；5、 投诉处理-接听盟友来电，接待盟友来访，跟进盟友投诉及意见反馈，及时反馈盟友诉求，结合实际情况在保证公司利益的情况下，安抚盟友；6、整理归档加盟商信息资料任职资格:1、1年以上工作经验，有加盟管理及客服经验者优先;2、具有责任心、耐心和韧性，能够承受较大的工作压力;3、具有良好的沟通协调能力，有团队合作精神，善于学习;4、 熟练使用offce办公软件

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客户服务经理上海帝博企业管理咨询有限公司上海2.6-3.2万/月05-06

学历要求：本科|工作经验：5-7年|公司性质：外资（欧美）|公司规模：150-500人

Service Program Manager 客户满意度/客服经理，欧美暖通集团新增职位上海市中心办公感兴趣可把简历发到karen.kong@db-talent.cn的邮箱，或者家V.X: 13916993396 详聊要求：1. 英语流利2  欧美家电行业工作背景，有暖通，HVAC行业经验优先考虑3. 至少5年以上服务运营管理经验，通过销售数据分析提升客户满意度，挖掘空白销售盈利方案Overall ObjectivesMission, scope and dimension of the role (turnover, budget, costs, number of people)1. Be responsible for the service business sales in China market. And closer to market to find out the service opportunities to improve consumer experience and drive sales growth.2. As one member in service management team to continuously improve service quality via data analysis and market research. 3. Assist line manage to create the new business model in China such as total solution etc.Activities/ TasksTask 1 Be responsible for the service business sales in China market.Task 2 Continuously research the external partner needs and consumer needs, create new service opportunity to improve consumer experience and expand service sales according with service roadmap plan.Task 3 Buildup professional data analysis model to provide the clear guideline and requirement to regional service manager to deliver the service sales target.Task 4 Continuously analyze current service operation status to find out the opportunity to improve it.Task 5 Assist line manager to build up technical solution of heating systemBasic RequirementsEducation Bachelor’s degree on HVAC or machinery,  MBA is preferred SeniorityRelevant 5+ service sales or service operation experience, related background of HVAC is preferredFamiliar with related data analysis tool such as Minitab, Tableau, Matlab, SPSS. Previous Experiences green belt of 6 sigma program certificate, 

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客户关系经理GRMPOLUX by Paul Pairet上海-黄浦区1-1.2万/月05-06

学历要求：中专|工作经验：3-4年|公司性质：外资（欧美）|公司规模：50-150人

1、知悉VOL餐厅提供的菜品、饮料知识；2、贯彻VOL餐厅的服务标准；3、按照标准完成菜单、前台的卫生清洁；4、确保按照餐厅的标准完成准备工作；5、通过专业的良好的职业态度传达餐厅的正面形象；6、汇报相应信息给直接上级领导；7、正确地使用餐厅设施器械并保持清洁；8、确保所有的材料，器械和家具被合理的利用及定期清理；9、确保餐厅的政策及服务标准正确的传达给下属接待员；10、领导及监督前台接待员的日常工作；11、预定成本控制；12、管理餐厅每天的预定；13、合理安排餐厅的布局，空间利用率***化；14、优化客人预定数量，控制服务的节奏；15、确保与客人保持良好的沟通；16、确保与内部员工沟通的畅通性；17、处理团队和各种活动的预定；18、维护客户信息库；19、处理顾客特殊的需求和投诉。任职资格：1、工作努力，富有激情；2、热情，有礼貌，愿意帮助同事及客人；3、***优先，形象气质佳；4、有足够的野心同发展中的公司共同成长；5、团队合作精神；6、优秀的英语口语,书写及沟通技巧；7、较强的责任感，团队合作精神；8、较强的组织能力并高度重视细节；9、较强的领导能力；10、有足够的能力管理，激励，培训团队；11、能在较强的压力下工作；12、适当的电脑技能以能够掌握输入预订信息并做出报告；13、有丰富的领导和带领团队的经验。公司福利 BENIFITS：1. 公司缴纳养老保险、医疗保险、失业保险、工伤保险、生育保险及公积金，并根据正常工资基数缴纳（不是按最低基数）Company will pay social insurances and accumulated funds according to the national and municipal regulations.2. 公司提供工作餐/餐贴Company will provide free lunch3. 做五休二，加班时间按照劳动法规定支付加班工资，国定假日上班支付三薪Working time of company is 40 hours per week over 5 working days with 2 days off a week. Company will provide Overtime pay, holiday overtime treble pay.4. 公司提供夜班津贴，高温费，献血补助Company will provide Night-shift allowance, High Temperature Allowance, Blood Donation Allowance.5. 定期组织员工活动/聚餐等Company will organize activities/dine together routinely.6. 公司发放节日福利Company will provide festival benefits.7. 员工均享有带薪年假，外地员工每年另享有返乡假Annual leave pay, Return false.8. 公司配备国际化专业培训团队，定期组织培训Company will provide professional training in free.9. 公司配备完善的绩效考评体系，公平公正的奖金发放制度，合理的调薪/晋升机制Company will provide broad space for development.10. 推荐员工伯乐奖Company will provide Recommended award.

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