TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
Provide system technical support to users PC hardware and software support
Troubleshoot problem in a timely and accurate fashion
Provide end user training and assistance
Familiar with PC-based applications include Microsoft Windows 7/10, Microsoft Office (outlook, skype, excel...) Responsible, team player, self-motivated and able to work independently
Additional - Preferred: Good command of English speaking and writing Majored in Electrical/Computer on university